Samira Farran
Sugar Land
Summary
Dynamic professional with a strong background in customer service at HEB Grocery Store. Proven ability to enhance customer satisfaction through effective conflict resolution and cash handling. Recognized for reliability and a solid work ethic, consistently delivering positive experiences that foster repeat business. Committed to maintaining accuracy and efficiency in all transactions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cashier
HEB Grocery Store
12.2018 - Current
- Ensured prompt response to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Managed transactions involving cash, check, and credit card payments proficiently.
Manager
Party City
08.2014 - 02.2017
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Delivered outstanding assistance, leading to positive shopper feedback.
Education
LMRT - Radiology
The College of Health Care Professions
TX05.2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Reliability and punctuality
- Cash register operation
- Product restocking
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- Issue resolution
Certification
Certification in Radiology Technology
Certification in Medical Assistant
Timeline
Cashier
HEB Grocery Store
12.2018 - Current
Manager
Party City
08.2014 - 02.2017
LMRT - Radiology
The College of Health Care Professions
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