Samira Leon
Miami,FL
Summary
Dynamic Customer Service Specialist with a proven track record at Signature Flight Support, excelling in hospitality service and analytical problem solving. Recognized for enhancing guest satisfaction through efficient issue resolution and effective time management. Committed to maintaining safety and cleanliness while delivering exceptional concierge services to a diverse clientele.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Signature Flight Support
07.2022 - Current
- Welcome and receive guests and crews upon arrival at facility, delivering friendly greeting while guiding to front entrance, aircraft, or vehicles.
- Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation or rental cars, catering, and customs appointments as requested.
- Provided exceptional customer service to ensure customer satisfaction.
- Monitor arriving and departing flights and communicate with aircraft to coordinate services and assign to the Airside Experience Team.
- Manage guest, crew, and/or visitor inquiries, resolve requests, handle billing disputes, and address concerns in an efficient and effective manner
Airline Customer Service Agent
Envoy Airlines
10.2021 - 05.2022
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Advised passengers of any changes or delays in their scheduled flights.
- Greeted passengers and provided information about departure and arrival times.
- Resolved customer complaints in a timely manner.
- Processed refunds, exchanges, and upgrades when necessary.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
Education
Some College -
Miami Dade College
Miami, FLSkills
- Detail oriented
- Effective time management
- Analytical problem solving
- Collaborative teamwork
- Cleanliness and sanitation
- Hospitality service
- Reliability
- Safety and emergency preparedness
Certification
- Airfacts Initial safety training, 04/01/25
- Flightess aviation hospitality, 04/01/25
- AHA CPR/AED & First aid
- G550 Evacuation crewmember
Aircraft Exits
- Gulfstreams II/III/IV/G550/650
- Falcon 900/200/7X/8X
- Challenger/Global Express
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Specialist
Signature Flight Support
07.2022 - Current
Airline Customer Service Agent
Envoy Airlines
10.2021 - 05.2022
Some College -
Miami Dade College
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