Samira Pemberton
Marietta,United States
Summary
Motivated student with 5 years of experience across Food, Retail, and Sales industries. Recognized for outstanding customer service and strategic sales initiatives that consistently meet and exceed sales objectives. Effective team player with a focus on enhancing customer satisfaction through collaboration. Dedicated to applying product expertise and creative solutions to foster business development and elevate customer interactions.
Overview
6
6
years of professional experience
Work History
Server
Sonny’s Bbq
Marietta, GA
05.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Makeup artist sales associate
Von maur
Buford, Georgia
09.2023 - 10.2024
- Experience – greet people sincerely, be friendly and thank every customer
- Develop relationships to grow your business
- Achieve individual sales and account goals
- Demonstrate cosmetic techniques and apply products to customers during consultations
- Ring POS transactions and key account information
- Highlight product knowledge and store services to create the best customer experience
- Maintain a visually appealing and clean department
- Be available to work day, evening, and weekend shifts
- Assist customers with makeup selection, achieving high satisfaction and repeat business.
- Maintain product displays and inventory, ensuring optimal stock levels and visual appeal.
- Conduct makeup demonstrations, boosting sales and customer engagement.
- Collaborate with team to meet sales targets, contributing to overall store performance.
- Spearhead cutting-edge projects, leveraging emerging technologies to solve complex business challenges and drive digital transformation initiatives.
- Elevate customer experience through personalized makeup consultations, driving sales and fostering brand loyalty in a dynamic retail environment.
Front end cashier
Kroger
Carrollton, Virginia
06.2021 - 08.2023
- Greeted customers, processed transactions, and handled returns, ensuring smooth checkout experiences.
- Maintained clean, organized work area, enhancing the shopping environment.
- Resolved customer inquiries and issues efficiently through team collaboration.
- Increased customer satisfaction by exceeding expectations and meeting their needs.
- Fostered a positive team environment, coordinating with colleagues to streamline operations and improve store productivity during peak hours.
- Provided exceptional customer service by anticipating needs, offering product recommendations, and resolving concerns promptly.
Sand which artist
Subway
Carrollton, Virginia
06.2019 - 11.2019
- Greeted and served guests, ensuring exceptional customer service and satisfaction.
- Prepared food items adhering to strict food safety and sanitation standards.
- Processed light paperwork, maintaining accurate records and efficient workflow.
- Contributed to a clean and organized work environment, enhancing overall efficiency.
- Crafted custom sandwiches with flair, delighting customers and boosting repeat visits through personalized service and menu knowledge.
- Crafted artisanal sandwiches with precision, elevating customer satisfaction and driving repeat business through personalized menu recommendations.
Education
Bachelor of Science - Psychology
Life University
Marietta, GALiberal arts
Southern New Hampshire University
Online08.2024
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Smithfield high school
Carrollton virginia06.2024
Phycology
Pace University
Manhattan New York06.2022
Skills
- Customer service and support
- Sales strategy development
- Team collaboration
- Product expertise
- Time management
- Adaptability and flexibility
- Attention to detail
- Conflict resolution skills
- Multitasking abilities
- Empathy and understanding
Languages
English
Hobbies and Interests
Volunteer, 06/2018 to 07/2018, Boys and girls club, Portsmouth Virginia, Provided information about community services and resources available for youth, Conducted and evaluated programs for young people, such as employment and training, education, self-development, etc., Assisted in developing policy affecting young people, Interviewed young people to discuss and identify problems, Volunteer, 08/2018 to 06/2019, Key club, Smithfield Virginia, Customer Service: Responded to incoming calls., Administration: Typed general communication and letters to customers and businesses as directed. Ensured accurate development of communication by providing correspondence to supervisor for approval.
Timeline
Server
Sonny’s Bbq
05.2025 - Current
Makeup artist sales associate
Von maur
09.2023 - 10.2024
Front end cashier
Kroger
06.2021 - 08.2023
Sand which artist
Subway
06.2019 - 11.2019
Liberal arts
Southern New Hampshire University
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Smithfield high school
Phycology
Pace University
Bachelor of Science - Psychology
Life University