Samiya Williams
Queens,NY
Summary
Developed strong organizational and data management skills in fast-paced pharmaceutical environment. Transitioning to new field, bringing experience in managing detailed records and ensuring accuracy under pressure. Looking to leverage these skills in dynamic and challenging new role.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician
CVS
Manhattan NY
10.2024 - Current
- Processed prescription orders accurately and efficiently, ensuring timely medication dispensing.
- Assisted pharmacists in managing inventory levels, minimizing stock discrepancies.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained compliance with safety protocols and regulatory standards within pharmacy operations.
- Trained new pharmacy technicians on operational procedures and best practices for efficiency improvement.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Management Assistant
Penske Truck Leasing
Arverne Ny
05.2023 - 08.2024
- Coordinated scheduling for management meetings, ensuring efficient use of time and resources.
- Streamlined communication between departments, enhancing collaboration and operational efficiency.
- Developed and maintained filing systems, improving document retrieval and organization.
- Assisted in preparing reports and presentations, contributing to informed decision-making processes.
- Supported training initiatives for new team members, fostering a productive onboarding experience.
- Prepared and charted data and metrics for detailed status reports.
- Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Drove sales and customer service while assisting guests with leasing services
- Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.
- Oversaw training and onboarding process for all newly hired employees.
- Increased client satisfaction through prompt response to inquiries and resolution of issues.
Education
Some College - Biochemistry
College of Staten Island
Staten Island, NYHigh School or GED - undefined
John Adams High School
Ozone Park, NY06.2023
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Supply restocking
- HIPAA
- Pharmacy and customer records management
- Labeling accuracy
Timeline
Pharmacy Technician
CVS
10.2024 - Current
Management Assistant
Penske Truck Leasing
05.2023 - 08.2024
High School or GED - undefined
John Adams High School
Some College - Biochemistry
College of Staten Island