Samiyah Bailey
Dorchester,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Practice Assistant II
Brigham and Women's Hospital (BWH)
Boston, MA
08.2022 - Current
- Maintain a professional, courteous and positive manner during all interactions
- Perform check in, check out, and phone reception duties
- Verify insurance eligibility
- Collect copayments and outstanding patient balances
- Schedule follow up appointments
- Answer phones and assist patients or route calls to appropriate department.
Part Time Sales Associate
Kids Foot Locker
Braintree, MA
11.2017 - 11.2022
- Ensuring high levels of customer satisfaction
- Delivering sales, outstanding customer experience, and operational expectations
- Maintaining personal and productivity goals
- Connects with every customer by asking open-ended questions
- Ability to learn and share expertise of products and trends to fit customer's needs
- Maintains an awareness of all product knowledge, and current or upcoming products / trends.
Mobile Associate
T-Mobile
Braintree, MA
02.2022 - 07.2022
- Maintained exceptional customer service standards
- Processed payments, including sales and refunds
- Met monthly sales goals
- Maintained efficient clerical systems.
Patient Access Representative
Tufts Medical Center Community Care- Aerotek
Malden, MA
09.2021 - 12.2021
- Responsible for handling all inbound/outbound calls from patients
- Assisting with scheduling appointments for specific Physician's offices of Tufts
- Entering patient information, demographics, and insurance.
Concierge Supervisor
Tillinger's Concierge
Cambridge, MA
08.2020 - 06.2021
- Perform routine administrative support for the Corporate Office, as needed by Management
- Ability to serve as a Concierge, Door Person, or Lobby Attendant, as needed
- Maintain accurate and comprehensive records and receipts
- Additional duties as assigned.
Member Service Supervisor
BJ's Wholesale Club Inc
Quincy, MA
09.2015 - 10.2017
- Scheduling breaks and assigning work to cashiers
- Assisting with register transactions, and assisting members with courteous and friendly customer service
- Investigated problems and discrepancies to resolve issues in a timely manner
- Helped customers understand benefits with thorough, knowledgeable and friendly explanations.
Education
High School Diploma -
Quincy High School
Quincy, MA01-2017
Some College (No Degree) - General Studies
Quincy College
Quincy, MASkills
- Point of Sale
- Assistant Manager Experience
- Retail Sales
- Typing
- Supervising experience
- Medical Office Experience
- Front desk
- Customer service
- Time management
- Communication skills
- Clerical experience
- Medical terminology
- Epic
- File Management
- MS Office proficient
Additional Information
SKILLS
Product knowledge Adapt to diverse groups
Communications Professional demeanor
Exceptional customer service Opening and closing procedures
Excellent people skills Cash handling
Client service Sales training
Point of sale / checkout
Personal Information
Willing To Relocate: Anywhere
Languages
En, Expert
References
References available upon request.
Timeline
Practice Assistant II
Brigham and Women's Hospital (BWH)
08.2022 - Current
Mobile Associate
T-Mobile
02.2022 - 07.2022
Patient Access Representative
Tufts Medical Center Community Care- Aerotek
09.2021 - 12.2021
Concierge Supervisor
Tillinger's Concierge
08.2020 - 06.2021
Part Time Sales Associate
Kids Foot Locker
11.2017 - 11.2022
Member Service Supervisor
BJ's Wholesale Club Inc
09.2015 - 10.2017
High School Diploma -
Quincy High School
Some College (No Degree) - General Studies
Quincy College
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