SaMiyah Pettiford
Plymouth,NC
Summary
Proven customer service expert with a track record of enhancing team productivity and customer satisfaction at Royal Farms and Pizza Hut. Skilled in problem resolution and team collaboration, demonstrated by effectively managing high call volumes and training new staff. Achieved consistently high customer feedback through exceptional communication and organizational skills. Seasoned Customer Associate with 2 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Skilled in team collaboration and organization, I consistently exceed targets by prioritizing customer needs and streamlining service delivery. Trained new staff, ensuring high levels of efficiency and accuracy in transactions.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Royal Farms
07.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Increased team productivity with effective communication and coordination of tasks.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Customer Service Cashier
Pizza Hut
07.2023 - 07.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned duties for various positions and provided backup at key times.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
Education
High School Diploma -
Washington County High School
Plymouth, NC05.2024
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Communication
- Decision Making
- Organization
Timeline
Customer Service Associate
Royal Farms
07.2024 - Current
Customer Service Cashier
Pizza Hut
07.2023 - 07.2024
High School Diploma -
Washington County High School
Similar Profiles
Jessica OyekanmiJessica Oyekanmi
Customer Service Employee at Royal FarmsCustomer Service Employee at Royal Farms
Devon WelgeDevon Welge
Customer Service Associate at Royal FarmsCustomer Service Associate at Royal Farms
D'andre GibonD'andre Gibon
Team Member at Royal FarmsTeam Member at Royal Farms
Myasia SwainMyasia Swain
Lead CSR at Royal FarmsLead CSR at Royal Farms
Ryan AngeRyan Ange
Lawn Care and Maintenance Worker at TEACH sportsLawn Care and Maintenance Worker at TEACH sports