SAMMANDER OWENS
Detroit,MI
Summary
Accomplished Administrative Office Manager with a proven track record at Boss Mode Beauty Bar, enhancing client satisfaction and streamlining office operations. Expert in database administration and relationship building, demonstrated through improved performance metrics and client retention. Skilled in Microsoft Office and critical thinking, consistently exceeding company standards with a keen eye for detail and organizational leadership. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
18
18
years of professional experience
Work History
Administrative Office Manager
Boss Mode Beauty Bar
04.2021 - Current
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Streamlined office processes by implementing efficient organizational systems and procedures.
Data Entry Patient Acc
Lasalle Gardens Nursing Home
02.2006 - 06.2011
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Created and maintained data entry logs to track data entry activities.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Developed and maintained databases to store customer information.
Education
Certified Medical Office Specialist - Medical Office Management
Kaplan Career Institute - Detroit
Detroit, MI12.2006
Skills
- Scheduling and calendar management
- Office Administration
- Relationship Building
- Account Reconciliation
- Database Administration
- Document Management
- Policy and procedure modification
- Organizational Leadership
- Deadline Management
- Microsoft Office
- Attention to Detail
- Sensitive Document Disposal
- Critical Thinking
- Active Listening
- Planning and Prioritization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Administrative Office Manager
Boss Mode Beauty Bar
04.2021 - Current
Data Entry Patient Acc
Lasalle Gardens Nursing Home
02.2006 - 06.2011
Certified Medical Office Specialist - Medical Office Management
Kaplan Career Institute - Detroit
Similar Profiles
Hannah MillerHannah Miller
Spa Coordinator at Boss Gal Beauty BarSpa Coordinator at Boss Gal Beauty Bar
Caitlin BallantineCaitlin Ballantine
Senior Beauty Therapist at Mode Skin and BeautySenior Beauty Therapist at Mode Skin and Beauty
Jimmy ChandraJimmy Chandra
Sous Chef at Mode kitchen and bar (Four Seasons hotel Sydney)Sous Chef at Mode kitchen and bar (Four Seasons hotel Sydney)