Sammie Smith
Broadway,VA
Summary
Experienced Operations Coach with robust knowledge in overseeing operational processes and empowering team members. Strong background in driving productivity, streamlining procedures, and enhancing overall efficiency. Recognized for leadership skills, particularly in coaching and fostering professional growth among staff. Previous roles have consistently resulted in improved organizational performance and increased employee satisfaction.
Overview
6
6
years of professional experience
Work History
Asset Protection Operations Coach
Walmart
Timberville, Virginia
11.2024 - Current
- Facilitated team meetings to enhance communication and collaboration among staff.
- Monitored inventory levels and ensured timely replenishment of stock.
- Implemented safety protocols to maintain a secure work environment for employees.
- Supported management in resolving associate conflicts and performance issues.
- Implemented new policies, procedures, and technology as required by company objectives.
- Conducted performance reviews and provided feedback to staff.
- Ensured compliance with safety protocols across all areas of operations.
- Monitored daily operations and identified areas of improvement.
- Collaborated with other departments to ensure seamless workflow.
- Provided guidance and direction to team members on operational processes.
- Maintained up-to-date knowledge of industry standards and regulations related to operations.
- Resolved conflicts between team members or customers in a professional manner.
- Managed day-to-day activities such as scheduling shifts, assigning tasks.
- Created reports for management regarding operational performance.
Front End Coach
Walmart
Timberville, Virginia
11.2023 - 11.2024
- Guided team members in customer service best practices and operational standards.
- Trained associates on front-end systems and checkout procedures for efficiency.
- Enhanced team performance through regular feedback and coaching sessions.
- Assisted in managing front-end workflow during peak hours to improve service speed.
- Collaborated with management to implement new front-end initiatives and policies.
- Monitored compliance with company policies and procedures at the front end.
- Provided support in resolving customer issues to ensure satisfaction and loyalty.
- Encouraged teamwork among associates to foster a positive work environment.
Overnight Stocking Coach
Walmart
Timberville, Virginia
07.2023 - 11.2023
- Assisted in developing team schedules to optimize coverage and efficiency.
- Facilitated communication between management and team members to enhance workflows.
- Monitored inventory levels and reported discrepancies to ensure stock accuracy.
- Provided feedback and coaching to associates to improve performance and engagement.
- Implemented best practices for maintaining a clean and organized workspace.
Overnight Stocking Team Lead
Walmart
Timberville, Virginia
02.2022 - 07.2023
- Led team in daily operations and ensured compliance with company policies.
- Trained new employees on processes and safety protocols to enhance performance.
- Coordinated inventory management to maintain stock levels and reduce waste.
- Conducted regular team meetings to discuss workflow and address challenges.
- Monitored employee performance and provided feedback for continuous improvement.
- Implemented process improvements to enhance efficiency in store operations.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Identified opportunities for process improvements, implementing changes when required.
- Motivated staff through positive reinforcement techniques.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Maintained accurate records of employee attendance and task completion times.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
Overnight Stocker
Walmart
Timberville, Virginia
03.2020 - 02.2022
- Stocked shelves with products to ensure availability for customers.
- Organized inventory in the stockroom for efficient retrieval and restocking.
- Assisted in unloading delivery trucks to maintain efficient inventory flow.
- Maintained cleanliness and orderliness in the stockroom and sales floor areas.
- Collaborated with team members to optimize stock placement for customer access.
- Monitored expiration dates on products to ensure freshness and safety standards.
- Followed safety protocols while operating equipment and handling merchandise.
- Supported management by training new team members on stocking procedures.
- Organized shelves, racks and bins to ensure product availability.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Received and stocked merchandise in a timely manner.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Checked expiration dates on all food items to ensure quality control standards were met.
Education
Stonewall Jackson High School
Quicksburg , VASkills
- Inventory management
- Safety compliance
- Performance coaching
- Policy implementation
- Customer service
- Conflict resolution
- Team collaboration
- Scheduling coordination
- Effective communication
- Leadership skills
- Employee training
- Problem solving
- Employee engagement
- Operations management
- Teamwork and collaboration
- Clear communication
- Employee assessment
- Reliability
- Teamwork
- Decision-making
Timeline
Asset Protection Operations Coach
Walmart
11.2024 - Current
Front End Coach
Walmart
11.2023 - 11.2024
Overnight Stocking Coach
Walmart
07.2023 - 11.2023
Overnight Stocking Team Lead
Walmart
02.2022 - 07.2023
Overnight Stocker
Walmart
03.2020 - 02.2022
Stonewall Jackson High School