Sammi Jo Tostenson
Glyndon,MN
Summary
Dependable parts sales professional with team player mentality and focus on maximizing revenue and customer satisfaction. Seeks out opportunities to increase sales and promote customer loyalty. Skilled professional versed in stocking and selling parts. Understands needs of retail customers and service professionals and can flex accordingly to deliver top-notch support for different requests. Professionally communicates with guests and consistently exceeds expectations.
Overview
6
6
years of professional experience
Work History
Parts Counter Sales Person
Nelson International
Fargo, ND
05.2021 - Current
- Processed orders and invoices accurately and efficiently.
- Greeted customers and provided excellent customer service.
- Answered phone calls and emails from customers inquiring about parts availability.
- Provided quotes to customers for requested parts.
- Resolved customer complaints in a timely manner.
- Performed cashier duties such as receiving payments from customers and issuing receipts.
- Assisted customers with locating the correct part for their needs.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
Forklift Operator
CNH Industrial
Fargo, ND
10.2020 - 05.2021
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
- Complied with safety regulations at all times while operating heavy machinery like forklifts.
Team Lead
Metal Sales Manufacturing Corporation
Detroit Lakes, MN
08.2018 - 09.2020
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Reviewed completed work to verify consistency, quality, and conformance.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
Education
GED -
Woodrow Wilson
Fargo05-2006
Some College (No Degree) - Business
Rasmussen College
Moorhead, MNSkills
- Cash handling experience
- Catalog and parts familiarity
- Invoice Processing
- Training and coaching
- Clean Driving Record
- Email Communication
- Customer Service
- Staff Training
- Forklift Operation
- Ordering parts
- Customer Relationship Building
- Cycle counting
- Problem-solving skills
- Goal Setting
References
References available upon request.
Timeline
Parts Counter Sales Person
Nelson International
05.2021 - Current
Forklift Operator
CNH Industrial
10.2020 - 05.2021
Team Lead
Metal Sales Manufacturing Corporation
08.2018 - 09.2020
GED -
Woodrow Wilson
Some College (No Degree) - Business
Rasmussen College