SAMANTHA GARCIA
Burlington,WA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
11
11
years of professional experience
Work History
Medical Assistant/Receptionist
Ramos Chiropractor
Sedro-Woolley, WA
06.2025 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Assisted in front desk operations, ensuring efficient patient check-in and check-out processes.
- Coordinated medical records management while maintaining strict confidentiality protocols.
- Supported clinical staff by preparing examination rooms and assisting during patient assessments.
- Implemented electronic health record (EHR) systems to enhance data accuracy and accessibility.
- Trained new staff members on office procedures and best practices for patient interaction.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Scheduling Coordinator
Family dentistry
Burlington, WA
07.2024 - 11.2024
- Created and maintained employee schedules to ensure adequate staffing levels.
- Developed methods for tracking and managing scheduling data, including shift assignments and time off requests.
- Coordinated with department managers to adjust employee schedules as needed.
- Scheduled and confirmed appointments.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained front desk to provide positive first impression.
- Received and distributed mail, letters and packages.
- Answered phones and routed voicemails to respective employees.
- Stocked inventory and ordered office and kitchen supplies.
Centralized Scheduler
Salem Health - Hospital
Salem, OR
02.2022 - 07.2024
- Maintained order and cleanliness of reception area for professional and inviting atmosphere
- Managed multi-line telephone system and greeted claimants during office visits
- Prepared, collected and distributed outgoing and incoming mail and packages
- Greeted numerous visitors
Scheduling Coordinator
Salem Clinic
Salem, OR
04.2019 - 02.2022
- Called and rescheduled appointments for clients
- Directed telephone calls to appropriate parties
- Scheduled appointments for patients in person or over telephone
- Assisted office team by making phone calls, copies and appointments
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
- Collected and distributed messages to team members and managers to support open communication and high customer service
CNA
Boone Ridge Senior Living Community
Salem, OR
01.2020 - 12.2020
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Checked patient vitals such as temperature, blood pressure and blood sugar levels
- Cared for residents in assisted living facility and delivered high-quality support to meet needs
- Oversaw and maintained patients' rooms, group living areas and nurse stations
- Obtained client medical history, medication information, symptoms and allergies
- Transported patients between rooms and appointments or testing locations
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture
Private Caregiver
Edna Lees Residential
05.2015 - 11.2018
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
- Maintained clean, safe, and well-organized patient environment
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients
- Transported individuals to events and activities, medical appointments, and shopping trips
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols
- Removed trash, debris and other waste materials from premises
Education
Bachelor of Science -
Northwest Indian College
Bellingham, WADiploma -
Bellingham High School
Bellingham, WASkills
- Telephone Systems
- Appointment Booking
- Call Answering and Routing
- Visitor and Customer Relations
- Bilingual in Spanish and English
- Intake documentation
- Data analysis skills
- Documentation and reporting
- Verbal and written communication
- Office management
- Scheduling proficiency
Timeline
Medical Assistant/Receptionist
Ramos Chiropractor
06.2025 - Current
Scheduling Coordinator
Family dentistry
07.2024 - 11.2024
Centralized Scheduler
Salem Health - Hospital
02.2022 - 07.2024
CNA
Boone Ridge Senior Living Community
01.2020 - 12.2020
Scheduling Coordinator
Salem Clinic
04.2019 - 02.2022
Private Caregiver
Edna Lees Residential
05.2015 - 11.2018
Bachelor of Science -
Northwest Indian College
Diploma -
Bellingham High School