Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sammy Ng

IT Technician
Brooklyn,NY

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.

Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.

Overview

7
7
years of professional experience
5
5
years of post-secondary education
1
1
Language

Work History

Pharmacy Technician

Award Pharmacy Corp
10.2023 - Current
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.

Customer Service Representative

Duane Reade
08.2018 - 03.2020
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Associate of Science -

City Tech College of Technology
New York, NY
01.2020 - Current

Skills

Drug safety

Medication dispensing

Team collaboration

Drug utilization review

Customer service

Timeline

Pharmacy Technician

Award Pharmacy Corp
10.2023 - Current

Associate of Science -

City Tech College of Technology
01.2020 - Current

Customer Service Representative

Duane Reade
08.2018 - 03.2020
Sammy NgIT Technician