Samone Aguirre
Skokie,IL
Summary
Excelling in patient care and data entry accuracy. Demonstrates the ability to advocate for patients and resolve conflicts effectively. Skilled in medical terminology and patient scheduling, with a flexible and positive approach. Achieved a 95% patient satisfaction rate through exceptional customer service and direct patient care.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Northshore University Health
Chicago, IL
10.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Direct patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Documented notes during patient visits.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Administered medications under physician's supervision.
- Explained treatment procedures and physicians' instructions.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Direct Support Professional
Misericordia
Chicago, IL
06.2022 - 02.2024
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Assisted clients with maintaining good personal hygiene.
- Contributed to case reviews of client status and progress.
- Assisted in planning and implementing recreational activities for participants.
- Assisted individuals with daily living activities such as bathing, dressing, eating and grooming.
- Assisted individuals in learning and developing new skills.
Patient Access Representative
Illinois Bone and Joint
Park Ridge, IL
05.2021 - 06.2022
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Ensured accuracy of all data entered into computer system.
- Counseled patients on potential financial liabilities and payment requirements.
- Collected co-pays and other payments from patients at time of service.
- Communicated financial obligations to patients and collected fees at time of service.
- Verified insurance coverage for services provided by the facility.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
Business Office Assistant
Symphony Post-Acute Network
Chicago, IL
10.2018 - 03.2021
- Ensured accuracy of all financial information entered into the accounting system.
- Organized paper filing system to maintain accurate records.
- Performed general office duties such as filing, photocopying, faxing and scanning documents.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Counted and reconciled petty cash log to support accounting department.
- Computed, recorded and proofread data or reports.
- Answered telephones, directed calls, and took messages.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
Direct Support Professional
Search INC
Chicago, IL
07.2017 - 10.2018
- Supervised medication administration, personal hygiene and other activities of daily living.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Assisted individuals in development of social skills to become integrated in community.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Monitored client's well-being, safety and comfort under physician direction.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
Education
High School Diploma - General Studies
Niles West High School
Niles, IL06.2015
Some College -
Southern Illinois of Carbondale University
Carbondale, ILSkills
- Patient scheduling
- HIPAA compliance
- Customer service
- Medical terminology knowledge
- Vital signs monitoring
- Direct patient care
- Data entry
- CPR
- Medical procedures
- Appointment scheduling
- Insurance verification
- Patient care coordination
- First aid
- Payment collection
- Conflict resolution
- Patient feeding
- Chemical solution preparation
- Specimen labeling
Timeline
Medical Assistant
Northshore University Health
10.2023 - Current
Direct Support Professional
Misericordia
06.2022 - 02.2024
Patient Access Representative
Illinois Bone and Joint
05.2021 - 06.2022
Business Office Assistant
Symphony Post-Acute Network
10.2018 - 03.2021
Direct Support Professional
Search INC
07.2017 - 10.2018
Some College -
Southern Illinois of Carbondale University
High School Diploma - General Studies
Niles West High School