Samson Aklilu
Charlotte,NC
Summary
A results-oriented achiever with a proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Meijer Associates Credit Union
02.2020 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds following store policy.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Customer Service Representative
Paradise Gift Shop
01.2016 - 12.2023
- I managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- She managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- It resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- It resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Information Technology / Web City Developer
Central Ohio Technical College
Newark, OH07.2023
No Degree - Business Administration
Columbus State Community College
Columbus, OH01.2018
Skills
Customer Service
Teamwork and Collaboration
Time Management
Problem-solving skills
Listening Skills
Multi-tasking strength
Problem-Solving
Certification
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and a strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Additional Information
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Java, sql
Timeline
Sales Associate
Meijer Associates Credit Union
02.2020 - 01.2024
Customer Service Representative
Paradise Gift Shop
01.2016 - 12.2023
Bachelor of Science - Information Technology / Web City Developer
Central Ohio Technical College
No Degree - Business Administration
Columbus State Community College
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