Samson Ly
Glendale Heights,IL
Summary
Dedicated server with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest satisfaction and increase sales through effective communication and guest engagement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Kona Grill
Oakbrook Terrace, IL
11.2024 - 12.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Processed customer orders accurately using point-of-sale system.
- Resolved guest inquiries and complaints promptly to enhance satisfaction.
- Served food and beverages promptly with focused attention to customer needs.
Bar Server
Flat Top Grill
Lombard, IL
10.2022 - 08.2024
- Delivered exceptional customer service in fast-paced environment.
- Recommended drink specials to increase sales and enhance guest experience.
- Increased bar revenue by upselling premium drinks and recommending food pairings to guests.
Customer Service Lead
Amazon
Schaumburg, IL
03.2018 - 06.2022
- Curated personalized shopping experiences based on client preferences and lifestyle needs.
- Coordinated logistics for timely delivery of purchased items, ensuring a seamless experience.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Education
Economics
University of Illinois At Chicago
Chicago, IL08-2027
High School Diploma -
Glenbard West
Glen Ellyn, IL08-2019
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Safe food handling
- Team oriented
Certification
- safeserv
- basset
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Server
Kona Grill
11.2024 - 12.2025
Bar Server
Flat Top Grill
10.2022 - 08.2024
Customer Service Lead
Amazon
03.2018 - 06.2022
Economics
University of Illinois At Chicago
High School Diploma -
Glenbard West