Samson Njau

• Providing high-quality personal care services to ensure resident dignity.
• Assist residents with daily living activities for enhanced comfort and wellbeing.
• Performing accurate documentation of resident information according to established protocols for management and record-keeping purposes.

Primary Responsibility: Being the Accounting and Authorized Officer of the Department

• Accountable to the County Assembly for ensuring that the resources of the department are used in a way that is:

i) Lawful and Authorized

ii) Effective, Efficient, Economic and Transparent

• General Administration, Management and Coordination of the Departmental Resources
• Providing Strategic Direction for improved service delivery
• Developing and implementing an effective performance management system
• Formulating and overseeing the implementation of policies in the department
• Establishing relevant strategies and drivers of the Departmental Work Plans
• Monitoring and Evaluating Performance of the staff in the department
• Promoting and ensuring efficient utilization of the resources in the department
• Impact assessment of policies and strategies the department has put in place in the County
• Manage and supervise human resources in the department
• Effective and efficient management of financial resources of the department
• Create and maintain linkages for collaboration and partnerships with other organs of government, ministries, departments, private sector and all stakeholders
• Promote values and principals spelt out in article 10 and 232 of the constitution of Kenya 2010 in the operations of the department
• Ensure the achievement of the County goals and objectives and inter-governmental projects and programs

I was the General Manager and Country Director for Liaison Uganda Limited, a company specializing in General Insurance Broking, Health Insurance and Pensions Administration.

• Oversaw employee recruitment, training, and development initiatives to build a high-performance team capable of driving business growth.
• Ensured compliance with relevant regulatory requirements, minimizing risk exposure for the organization and maintaining a strong reputation in the market.
• Implemented effective sales strategies that led to significant revenue growth year over year.
• Implemented robust financial management systems, enhancing budget control and financial reporting accuracy.
• Evaluated competitive landscape and devised innovative strategies to outperform competitors in the marketplace.
• Developed and executed strategic plans for market expansion, resulting in increased market share and brand visibility.
• Gained valuable insights into customer preferences through regular market research activities, enabling informed decision-making at the executive level regarding product offerings or marketing tactics.
• Spearheaded product development efforts, launching new products that catered to evolving customer needs and preferences.
• Drove corporate social responsibility initiatives by partnering with local communities for philanthropic endeavors or sustainability projects.
• Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
• Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
• Assisted clients in navigating the claims process, providing support and expertise during difficult situations.
• Provided expert guidance on various commercial insurance products such as general liability, workers'' compensation, property, marine cargo, cyber liability policies among others.
• Negotiated competitive premiums for clients with a focus on comprehensive coverage tailored to individual needs.

• Managed countrywide branch network with in-house sales representatives and independent agents
• Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
• Organized and attended marketing events, training seminars and sales promotion exhibitions showcasing our products and customer service.
• Achieved consistent year-over-year growth in both revenue generation and territory expansion through strategic planning and execution.
• Met with customers to give sales presentations, negotiate contracts and promote services.
• Created and executed sales incentives in all branches that increased sales and agent loyalty.