Samual Daley
TN
Summary
With a proven track record in the automotive industry, I excel in fostering customer loyalty and exceeding sales targets through exceptional service advising. My expertise combines automotive knowledge with unparalleled attention to detail, ensuring efficiency and high customer satisfaction. Driven by continuous improvement, I consistently achieve and surpass goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Advisor
Darrell Waltrip Honda
Franklin
09.2021 - 12.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Parts Coordinator
Darrell Waltrip Honda
Franklin
05.2020 - 08.2021
- Optimized storage solutions within the warehouse space to maximize efficiency and ease of access to commonly needed items.
- Maintained accurate records of all parts transactions, ensuring timely and accurate invoicing.
Service Porter
Darrell Waltrip
Franklin
01.2020 - 04.2020
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Parked and retrieved cars according to customer needs.
Education
High School Diploma -
Riverdale High School
Murfreesboro, TN05.2018
Skills
- Integrity
- Attention to detail
- Commitment to continuous improvement
- Computer literacy
- Time management
- Automotive knowledge
- Positive attitude
- Patient and Empathetic
Accomplishments
- Honda Presidents Award 3 years in a row
Certification
- Master Certified Advisor through Hendrick Automotive
Timeline
Service Advisor
Darrell Waltrip Honda
09.2021 - 12.2024
Parts Coordinator
Darrell Waltrip Honda
05.2020 - 08.2021
Service Porter
Darrell Waltrip
01.2020 - 04.2020
High School Diploma -
Riverdale High School