Samuel Arickx
Nora Springs,IA
Summary
Versatile and dynamic professional with a proven track record at Grand View University, excelling in operations management and leadership development. Demonstrated adaptability and customer service excellence across diverse roles, significantly enhancing team collaboration and efficiency. Skilled in staff coaching, with a strong commitment to reliability and continuous learning.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Key Manager
Bennigans
01.2024 - Current
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Maintained high levels of employee engagement through open communication channels and creating a supportive work environment.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
Traveling Hospitality Team Member
Kinseth Hospitality
06.2020 - 12.2023
- Traveled across Iowa to hotels in Ames, Ankeny, Ceder Rapids, Clear Lake, Marshalltown, as well as Minnesota, Nebraska, and Oklahoma.
- Identified opportunities for upselling additional hotel services or amenities during guest interactions leading to increased revenue generation.
- Assisted in the implementation of new policies and procedures designed to improve overall service quality within the hotel.
- Helped resolve conflicts or disputes among guests or team members courteously, maintaining a harmonious working environment.
Team Member
Hyvee
06.2020 - 08.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Assistant Director and Stage Management Intern
Grand View University
09.2019 - 11.2019
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Fostered a positive school culture by promoting open communication among staff members and celebrating successes together as a team.
Hospitality Team Member
Hampton Inn & Suites By Hilton
06.2019 - 08.2019
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Conducted regular inventory checks for supplies to prevent stock shortages that could affect daily operations negatively.
- Participated in ongoing training programs aimed at enhancing hospitality skills which subsequently improved performance levels.
Pharmacy Technician
Mercy One
05.2018 - 08.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Bookstore Clerk
Grand View University
01.2018 - 05.2018
- Increased customer satisfaction by providing personalized assistance and book recommendations.
- Improved store efficiency with thorough inventory management and timely restocking of shelves.
- Enhanced customer experience by maintaining a clean, organized, and visually appealing store environment.
- Assisted in the planning and execution of in-store events to drive customer engagement and increase sales.
Student Caller
Grand View University
08.2017 - 12.2017
- Contributed to team success by sharing best practices and collaborating on strategies for donor outreach.
- Utilized various software tools for data entry purposes, ensuring accuracy in recording donor information and pledges made during calls.
- Improved call efficiency by adhering to standardized scripts and guidelines while adapting to individual situations.
- Increased fundraising efforts by maintaining a positive attitude and persuasive approach during calls.
Education
Bachelor of Arts - Liberal Arts And Sciences
Iowa State University
Ames, IA05-2022
No Degree - Liberal Arts And Sciences
North Iowa Area Community College
Mason City, IA08-2021
No Degree - Theatre Management And Business
Grand View University
Des Moines04-2020
Skills
- Customer service
- Operations management
- Willingness to learn
- Teamwork and collaboration
- Reliability
- Adaptability and flexibility
- Staff coaching and training
- Leadership development
Certification
- Hilton University Learning Assignments, updated yearly
- CPR Certification, updated yearly
- Relay Introductory Courses, April 2022
- Pool and Spa Operator Certification, February 2022
- ServSafe Food and Safety, January 2021
Timeline
Key Manager
Bennigans
01.2024 - Current
Traveling Hospitality Team Member
Kinseth Hospitality
06.2020 - 12.2023
Team Member
Hyvee
06.2020 - 08.2020
Assistant Director and Stage Management Intern
Grand View University
09.2019 - 11.2019
Hospitality Team Member
Hampton Inn & Suites By Hilton
06.2019 - 08.2019
Pharmacy Technician
Mercy One
05.2018 - 08.2018
Bookstore Clerk
Grand View University
01.2018 - 05.2018
Student Caller
Grand View University
08.2017 - 12.2017
Bachelor of Arts - Liberal Arts And Sciences
Iowa State University
No Degree - Liberal Arts And Sciences
North Iowa Area Community College
No Degree - Theatre Management And Business
Grand View University
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