Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Server
Longhorn Steakhouse
Orland Park, IL
03.2023 - 08.2024
Provided excellent customer service to ensure satisfaction.
Stayed informed about daily specials, new menu items, promotions.
Assisted in training new servers.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Provided exceptional service to high volume of daily customers.
Host/Server
PF Changs Restaurant
Orland Park, IL
08.2022 - 02.2023
Maintained cleanliness of lobby area, including wiping down tables and chairs.
Took orders from customers accurately and in a timely manner.
Greeted guests and provided menus.
Provided excellent customer service to ensure satisfaction.
Refund Specialist
Community Health Systems, CHS
Nashville, TN
02.2021 - 07.2022
Evaluated customer complaints regarding refunds and worked towards resolution.
Researched discrepancies related to refund requests.
Monitored progress of pending refund requests.
Billing Specialist
Brookdale Assisted Living
Nashville, TN
04.2019 - 01.2021
Worked closely with patients to discuss payment arrangements when needed.
Verified insurance coverage and identified third-party payers for billing purposes.
Maintained accurate records of collections, adjustments and denials in the system.