Samuel Cox
Indian Land,SC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
9
9
years of professional experience
Work History
Inside Sales Representative
Verizon Wireless
04.2022 - Current
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Sales Representative
Parks Chevrolet Charlotte
08.2020 - 04.2022
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
Senior Sales Representative
Sprint
07.2018 - 08.2020
- Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
- Increased customer satisfaction ratings by successfully resolving challenges.
- Overcame various obstacles and closed sales on tough deals using strong negotiation and persuasion skills.
- Developed exceptional interpersonal, speaking and listening skills from talking with both customers and upper management.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
Teller Service Representative
Harrah's Casino
01.2017 - 06.2018
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Treasurer
SAE Fraternity
06.2017 - 01.2018
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Prepared and presented financial reports to inform senior management and board of directors.
- Implemented strategies to improve organizational financial performance.
- Oversaw financial reporting process to facilitate timely and accurate financial statement preparation.
Cashier Team Lead
Food Lion
05.2014 - 01.2017
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
Education
Bachelor of Science - Finance
Western Carolina University
Cullowhee, NC12.2023
High School Diploma -
Mount Pleasant High School
Mount Pleasant Nc06.2015
Skills
- Corrective Actions
- Cash Register Operations
- Serve Customers
- Warm Calling
- Google Chrome
- Sales Expertise
- Information Updates
- Issue Resolution
- Sales and Marketing
- Time Management
- Credit and Debt Card Processing
- Analytical Thinking
- Sales Representative of the Month Award
Timeline
Inside Sales Representative
Verizon Wireless
04.2022 - Current
Sales Representative
Parks Chevrolet Charlotte
08.2020 - 04.2022
Senior Sales Representative
Sprint
07.2018 - 08.2020
Treasurer
SAE Fraternity
06.2017 - 01.2018
Teller Service Representative
Harrah's Casino
01.2017 - 06.2018
Cashier Team Lead
Food Lion
05.2014 - 01.2017
Bachelor of Science - Finance
Western Carolina University
High School Diploma -
Mount Pleasant High School
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