Samuel Cragle
Republic,MO
Summary
Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.
Overview
5
5
years of professional experience
Work History
Guest Service Specialist
Mister Car Wash
Republic
05.2022 - Current
- Addressed customer complaints or concerns in a timely manner.
- Greeted guests upon arrival and provided information about the facility's services.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Provided excellent customer service to ensure guest satisfaction.
Stocker/Cashier
Walmart
Republic, MO
04.2020 - 05.2022
- Stocked shelves with merchandise to ensure availability of products for customers.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Resolved or assisted in handling routine customer concerns within established guidelines.
- Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.
- Replenished items to maintain stock availability.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
Education
Auto Collision Repair - Autobody Collision Repair And Refinishing
Ozarks Technical Community College
Springfield, MO05-2026
Skills
- Guest relations
- Check-in coordination
- Issue resolution
- Customer service
- Inventory monitoring
References
References available upon request.
Timeline
Guest Service Specialist
Mister Car Wash
05.2022 - Current
Stocker/Cashier
Walmart
04.2020 - 05.2022
Auto Collision Repair - Autobody Collision Repair And Refinishing
Ozarks Technical Community College