Summary
Overview
Work History
Education
Skills
Timeline
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Samuel Duncan

Astoria,NY

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Server

Cisco Brewers and Kitchen & Bar
05.2025 - 08.2025
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Server

Jack and Charlie's 118
02.2025 - 04.2025
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
  • Collaborated with kitchen staff to coordinate timely food delivery and accuracy in orders.

Server

Hoexters
07.2024 - 01.2025
  • Trained new staff on service protocols and menu knowledge to enhance team efficiency.
  • Resolved guest complaints effectively, maintaining positive relationships and encouraging repeat business.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Server

Cafe Luxembourg
03.2023 - 05.2024
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers, many of whom enjoy celebrity status.
  • Trained new staff on service protocols and menu knowledge to enhance team efficiency.

Server

Beat Brasserie
09.2015 - 03.2018
  • I was a server at a high volume eatery in Harvard Square.

Server

Tavern in the Square
05.2013 - 09.2015
  • I was a server at a high volume eatery in Central Square.

Education

Bunker Hill Community College
Boston, MA
06.2017

Philosophy and Theater

Guilford College
Greensboro, NC
06.2009

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • High volume dining
  • Service prioritization
  • Order accuracy
  • Point of sale operation

Timeline

Server

Cisco Brewers and Kitchen & Bar
05.2025 - 08.2025

Server

Jack and Charlie's 118
02.2025 - 04.2025

Server

Hoexters
07.2024 - 01.2025

Server

Cafe Luxembourg
03.2023 - 05.2024

Server

Beat Brasserie
09.2015 - 03.2018

Server

Tavern in the Square
05.2013 - 09.2015

Philosophy and Theater

Guilford College

Bunker Hill Community College

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Samuel Duncan