Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samuel Gifford

Fraser,MI

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

The Magic Bag
02.2017 - 01.2024
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Assistant Manager/Sales Associate

President Tuxedo
03.2013 - 01.2017
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Supervisor/Nurse Assistant

American House
10.2008 - 02.2013
  • Collected, arranged, and input information into database system.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Education

Associate of Arts - Film And Video Production

Motion Picture Institute
Troy, MI
10.2016

BBA - Business Administration

Oakland University
Rochester, MI
04.2012

Skills

  • 40 to 60 wpm Typing Speed
  • Proofreading
  • Remote Office Availability
  • Sales and Upselling
  • Prioritization
  • Call Management
  • Microsoft Office
  • Scheduling

Timeline

Customer Service Representative

The Magic Bag
02.2017 - 01.2024

Assistant Manager/Sales Associate

President Tuxedo
03.2013 - 01.2017

Supervisor/Nurse Assistant

American House
10.2008 - 02.2013

Associate of Arts - Film And Video Production

Motion Picture Institute

BBA - Business Administration

Oakland University

Similar Profiles

CREATE PROFILE
Samuel Gifford