Samuel Jaramillo
Medellin,Antioquia
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Property Manager
RAM Rental Asset Management
Miami, FL
04.2023 - 06.2024
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Met with clients to negotiate management and service contracts.
- Cultivated rapport with clients to meet expectations for high-end event space rentals.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Met with prospective tenants to show property and assess applications or sign leases.
Property Management Assistant
Miami Prime Management
Miami, FL, Fl
11.2022 - 04.2023
- Contacted tenants to collect overdue rent or to discuss other important issues.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
Property Manager
LSH BUILDING
Miami, FL
05.2020 - 11.2022
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Exercised direct supervision over property staff.
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
- Updated tenant and unit information to keep current in housing database.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Drafted and monitored budgets for overall maintenance and operations.
- Inspected properties regularly to identify deficiencies and schedule repairs.
Insurance Agent
Family First Life
Miami, FL
01.2019 - 05.2020
- Analyzed customer needs and provided best options, upselling products and services.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Responded to customer inquiries and problems to promote great service.
- Received underwriting approvals after accurately completing applications for insurance coverage.
- Developed fact-finding interviews to determine need for coverage.
Education
Real State License
Gold Coast School
Miami, FL01.2023
Insurance Agent - Life And Health
Family First Life
Miami, FL01-2019
Some College (No Degree) - Journalism
EAFIT University
Medellin Colombia01-2015
Skills
- Customer Service
- Account Management
- Time management abilities
- Interpersonal Communication
- Written Communication
- Understanding Customer Needs
- Inbound Call Management
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Property Manager
RAM Rental Asset Management
04.2023 - 06.2024
Property Management Assistant
Miami Prime Management
11.2022 - 04.2023
Property Manager
LSH BUILDING
05.2020 - 11.2022
Insurance Agent
Family First Life
01.2019 - 05.2020
Real State License
Gold Coast School
Insurance Agent - Life And Health
Family First Life
Some College (No Degree) - Journalism
EAFIT University
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