Samuel Morrison
Houston,TX
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
18
18
years of professional experience
Work History
Customer Service Supervisor
Spirit Airlines Inc.
Phoenix, AZ
04.2024 - 01.2026
- Supervised daily customer service operations, assisting passengers with ticketing, check-in, boarding, baggage concerns, and flight irregularities while ensuring a positive travel experience.
- Led and supported frontline staff by training team members, monitoring performance, resolving escalated customer issues, and maintaining compliance with airline and TSA policies.
- Coordinated with airport operations, baggage services, and flight crews to ensure efficient passenger flow, on-time departures, and effective communication during delays or service disruptions.
Supervisor / Dispatcher
Jetstream Grounding
Phoenix, AZ
01.2024 - 04.2024
- Monitored operations and dispatched cleaning crews to service American Airline aircrafts.
- Prepared and updated daily schedules, quickly notifying management of changes and providing further support.
- Lead teams, and audit aircrafts to ensure all safety regulations and aircraft guidelines are being met.
Control Room Operator
Vanderlande Industries
Los Angeles, CA
03.2023 - 01.2024
- Monitored systems to proactively address and resolve technical issues within the baggage handling system.
- Delivered clear communication to stakeholders regarding system status and operational updates.
- Received radio and telephone messages, regarding diagnostic issues, and or due to scheduled preventative maintenance work.
Supervisor / Customer Assistance Representative
Envoy Airlines
Los Angeles, CA
07.2022 - 01.2024
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Reduced response times, effectively handling a high volume of customers, face to face, and guiding them throughout the terminals.
- Training and mentoring, assigning team members to pick up and drop off passengers accordingly, and problem solving when flights change or staffing is short.
Machine Repair Technician / Control Room Operator
JBT Aerotech
Los Angeles, CA
10.2016 - 03.2023
- Serviced the Programmable Logic Control and Baggage Handling System.
- Operated, maintained, and reported on airport machinery to support the baggage handling system.
- Troubleshot and repaired the baggage handling system, as well as preventative maintenance.
Operations Driver / Lead Operations Driver
Hensley Beverage Company
Chandler, AZ
12.2007 - 05.2016
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Reduced response times, effectively handling a high volume of customers, face to face, and guiding them throughout the terminals.
- Training and mentoring, assigning team members to pick up and drop off passengers accordingly, and problem solving when flights change or staffing is short.
Education
High School Diploma -
Gilbert High School
Gilbert, AZ5 2003
Associate of Applied Science -
National Polytechnic College
Lakewood, CA07.2020
Skills
- Team Leadership and Development
- Scheduling and Dispatching
- Process Implementation and Optimization
- Regulatory Compliance and Safety Management
- Strong Verbal and Written Communication
- Troubleshooting and Problem Solving
Timeline
Customer Service Supervisor
Spirit Airlines Inc.
04.2024 - 01.2026
Supervisor / Dispatcher
Jetstream Grounding
01.2024 - 04.2024
Control Room Operator
Vanderlande Industries
03.2023 - 01.2024
Supervisor / Customer Assistance Representative
Envoy Airlines
07.2022 - 01.2024
Machine Repair Technician / Control Room Operator
JBT Aerotech
10.2016 - 03.2023
Operations Driver / Lead Operations Driver
Hensley Beverage Company
12.2007 - 05.2016
High School Diploma -
Gilbert High School
Associate of Applied Science -
National Polytechnic College