Samuel Poku
Overview
6
6
years of professional experience
2
2
Certificate
Work History
Community Manager
The Farm Soho
New York, NY
01.2022 - Current
- Stay up-to-date with digital technology and software.
C.R.M- Up to date with Pipedrive CRM - Manage email communications and sales inquiries
- Conduct on site tours
- Review Daily reports and work with the management team to finalize weekly and monthly reports that outline community and sales progress
- Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
NYC- Medical Admin Coordinator/Front Desk Associate
Acuity International
Manhattan, New York
10.2021 - 11.2021
- Assist patients & visitors daily with finding hospital directory
- Assist hospital Staff/vendors with NYC Covid Screening test daily
- Working as a group with my fellow Front Desk Associate to make sure someone was available to assist with temperature check at all times
- Monitor temperature of all incoming persons in the hospital
- Addressed and welcomed large volume of visitors to the hospital
Front Desk Concierge
Royal company
Manhattan, NY
05.2021 - 08.2021
- Knowledge of BuildingLink Software & protocol's.
- Package handling & delivery service for all residents.
- Maintaining accuracy of the victor database.
- Able to lift heavy packages.
- Able to multitask, computer skills, word & excel.
Customer Service Associate
Michaels Arts & Craft Store
Manhattan, NY
06.2017 - 01.2021
- Exceeded service objectives by applying proven customer service and sales best practices.
- Operator on the phone daily as a customer service liaison.
- Help guests with their inquiries over the phone.
- Managed customer relations and customer service through daily communication and interactions.
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Successfully communicated with all team members to navigate job duties and complete daily task.
Education
Associate of Arts - Criminal Justice
Bronx Community College of The City University of New York
Bachelor of Arts - Criminal Justice
John Jay College of Criminal Justice
Skills
- Knowledgeable in OfficeRnd software
- Customer Relationship Management
- Surveillance
- Conflict resolution skills
- Safety & security enforcement
- Criminal Law
- Safety & security procedures
- Google Sheets, Google Drive
- Operations Management
Accomplishments
- Won the “Customer Service Associate of the Month” Award, [June 2018].
- Martin Luther King junior achievement award.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Mental Health First Aid USA
Introduction to CRM with Hubspot
Foundations Of Project Management
Timeline
Community Manager
The Farm Soho
01.2022 - Current
NYC- Medical Admin Coordinator/Front Desk Associate
Acuity International
10.2021 - 11.2021
Front Desk Concierge
Royal company
05.2021 - 08.2021
Customer Service Associate
Michaels Arts & Craft Store
06.2017 - 01.2021
Associate of Arts - Criminal Justice
Bronx Community College of The City University of New York
Bachelor of Arts - Criminal Justice
John Jay College of Criminal Justice
Publications
AUTHOR CREDIT Poku, S.A(2019) Recruitment Methods of Isis. R. Bhowmik. (ed) Isis & Isis, Terrorizing the word (200-300) Middle Town, D.E.