Overview
Work History
Education
Skills
Accomplishments
Work Availability
Certification
Timeline
Publications
OperationsManager
Samuel Poku

Samuel Poku

Overview

6
6
years of professional experience
2
2
Certificate

Work History

Community Manager

The Farm Soho
New York, NY
01.2022 - Current
  • Stay up-to-date with digital technology and software.
    C.R.M- Up to date with Pipedrive CRM
  • Manage email communications and sales inquiries
  • Conduct on site tours
  • Review Daily reports and work with the management team to finalize weekly and monthly reports that outline community and sales progress
  • Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
  • Oversaw repairs and enhancements by working closely with maintenance staff.
  • Monitored lease and renewal rental rates with leadership recommendations for change implementation.

NYC- Medical Admin Coordinator/Front Desk Associate

Acuity International
Manhattan, New York
10.2021 - 11.2021
  • Assist patients & visitors daily with finding hospital directory
  • Assist hospital Staff/vendors with NYC Covid Screening test daily
  • Working as a group with my fellow Front Desk Associate to make sure someone was available to assist with temperature check at all times
  • Monitor temperature of all incoming persons in the hospital
  • Addressed and welcomed large volume of visitors to the hospital

Front Desk Concierge

Royal company
Manhattan, NY
05.2021 - 08.2021
  • Knowledge of BuildingLink Software & protocol's.
  • Package handling & delivery service for all residents.
  • Maintaining accuracy of the victor database.
  • Able to lift heavy packages.
  • Able to multitask, computer skills, word & excel.

Customer Service Associate

Michaels Arts & Craft Store
Manhattan, NY
06.2017 - 01.2021
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Operator on the phone daily as a customer service liaison.
  • Help guests with their inquiries over the phone.
  • Managed customer relations and customer service through daily communication and interactions.
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Successfully communicated with all team members to navigate job duties and complete daily task.

Education

Associate of Arts - Criminal Justice

Bronx Community College of The City University of New York

Bachelor of Arts - Criminal Justice

John Jay College of Criminal Justice

Skills

  • Knowledgeable in OfficeRnd software
  • Customer Relationship Management
  • Surveillance
  • Conflict resolution skills
  • Safety & security enforcement
  • Criminal Law
  • Safety & security procedures
  • Google Sheets, Google Drive
  • Operations Management

Accomplishments

  • Won the “Customer Service Associate of the Month” Award, [June 2018].
  • Martin Luther King junior achievement award.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

Mental Health First Aid USA

Introduction to CRM with Hubspot

Foundations Of Project Management

Timeline

Community Manager

The Farm Soho
01.2022 - Current

NYC- Medical Admin Coordinator/Front Desk Associate

Acuity International
10.2021 - 11.2021

Front Desk Concierge

Royal company
05.2021 - 08.2021

Customer Service Associate

Michaels Arts & Craft Store
06.2017 - 01.2021

Associate of Arts - Criminal Justice

Bronx Community College of The City University of New York

Bachelor of Arts - Criminal Justice

John Jay College of Criminal Justice

Publications

AUTHOR CREDIT Poku, S.A(2019) Recruitment Methods of Isis. R. Bhowmik. (ed) Isis & Isis, Terrorizing the word (200-300) Middle Town, D.E.

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Samuel Poku