Samuel Rotenberg
Centennial,CO
Summary
Resourceful and adaptable professional with experience across client services, legal support, and medical spa operations. Skilled in customer relations, scheduling, and administrative coordination, with a proven ability to handle sensitive information and fast-paced environments. Strives to balance client care with organizational efficiency, whether its guiding customers in specialized retail, supporting attorneys in motor vehicle accident cases, or managing front-desk operations in a medical aesthetics practice. Strong communicator with a track record of building trust, resolving issues, and keeping operations running smoothly.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
Medi Laser Center
06.2024 - 08.2025
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Organized, maintained and updated information in Square.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Refiled over 300 clients' documents into their respective categories to quickly find their documents for future needs.
- Maintained confidentiality of information regarding clients and company through HIPAA forms.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Legal Assistant
Balaban Law Group
06.2023 - 08.2023
- Worked with attorneys to prepare for client meetings by gathering relevant documents and conducting background research on clients' legal matters
- Maintained a comprehensive knowledge of legal terminology, procedures, and regulations
- Reviewed medical records and other relevant documents to identify key facts in personal injury cases
- Was in contact with insurance companies from both sides of cases to ensure that our clients received compensation towards their expenses.
- Assisted attorneys in the preparation of legal documents, including pleadings, motions, and discovery requests
- Conducted initial client intake interviews to gather relevant information for attorneys' review
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Assisted in inventory management by conducting regular stock checks, refiling cabinets, and placing orders as needed
- Organized, scanned, and maintained documents through FileVine.
- Refiled over 6 years worth of documents into their respective categories (estimated to about 350 clients) to quickly find their documents for future needs.
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
Sales Associate
Grow It Big - Organics & Hydroponics
01.2021 - 08.2022
- Answered customer questions about nutrient types, hydroponic accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships, which would encourage repeated business with them.
- Ensured customer satisfaction through loyalty and assurance.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise on sale.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers all through our QuickBooks system.
- Lifted palettes (sometimes weighing over 150 pounds) of soils, nutrients, gardening equipment from truck to store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Bachelor of Science And Bachelor of Arts - Neuroscience And Psychology
University of Colorado At Boulder
Boulder, CO05-2026
High School Diploma -
Denver Jewish Day School
Denver, CO05-2022
Skills
- Retail Store Experience
- Records Management
- Medical Terminology
- Stocking
- Phone Etiquette
- Cash Handling
- Adaptability
- Customer Communication
- Computer Operation
- FileVine
- Microsoft Office
- Adobe Acrobat
Affiliations
- Students Supporting Israel (SSI)
- ATLS Music Production Collective
- NHCO
Certification
- Certified Phlebotomy Technician - September 2025
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Hebrew
Professional Working
Timeline
Receptionist
Medi Laser Center
06.2024 - 08.2025
Legal Assistant
Balaban Law Group
06.2023 - 08.2023
Sales Associate
Grow It Big - Organics & Hydroponics
01.2021 - 08.2022
Bachelor of Science And Bachelor of Arts - Neuroscience And Psychology
University of Colorado At Boulder
High School Diploma -
Denver Jewish Day School