Samuel Wilder
Lilburn,GA
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
9
9
years of professional experience
Work History
General Manager
Marco's Pizza
Stone Mountain, GA
03.2019 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Material Handler
FedEx
Decatur, GA
09.2017 - 01.2019
- Received and distributed incoming materials to designated areas.
- Inspected materials for any damages or defects upon receipt.
- Maintained accurate inventory records of all received items.
- Loaded and unloaded trucks with appropriate material handling equipment.
- Verified accuracy of shipments against purchase orders and invoices.
- Performed regular cycle counts to ensure accuracy of inventory records.
Customer Service Representative
Family Dollar
Stockbridge, GA
06.2016 - 08.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Summer Intern
South Dekalb Family YMCA
Decatur, GA
06.2015 - 08.2015
- Developed and implemented a comprehensive marketing strategy for the summer season.
- Assisted in organizing events to promote company services and products.
Education
High School Diploma -
Stockbridge High School
Stockbridge, GA05-2015
Skills
- Customer Retention
- Customer Relationship Management
- Business Administration
- Account Management
Timeline
General Manager
Marco's Pizza
03.2019 - Current
Material Handler
FedEx
09.2017 - 01.2019
Customer Service Representative
Family Dollar
06.2016 - 08.2017
Summer Intern
South Dekalb Family YMCA
06.2015 - 08.2015
High School Diploma -
Stockbridge High School
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