Samuel Wylie
Lead Server
Humble,TX
Summary
Adaptable server offering extensive knowledge of hospitality etiquette, food preparation and superior customer service. Competent and capable team member in FOH and BOH operations. Bringing 15 years of experience with all types of food service whether it be from fast food to small diners and several fine dining restaurants.
Overview
15
15
years of professional experience
2
2
Certification
Work History
Shift Lead Server and Host
The Union Kitchen
Kingwood, TX
06.2018 - Current
- I started off running food for servers and taking calls to see how everyone worked together as a sort of well oiled machine, from there I was trained as a server, I maintained approximately an average PPA of $40 or more, I also typically had anywhere from a 4-7 table section
- This was my fourth fine dining experience as a server and I had a truly wonderful time getting to know and build relationships with the customers I encountered.
Zone Leader
Panera Bread Kingwood
Atascocita, TX
01.2018 - 07.2018
- This was my second time working for this company but just in a different location
- The Area Director had moved up and knew my work ethic and how I was with customers and she wanted me at the Kingwood location
- I started back here with an even higher pay wage because she knew my prior work performance
- I had mentioned to her that it was only a temporary job for me until I could find a suitable serving job
- I was hired back as a regular associate but was still tasked with training new employees as well.
Lead Server/Host/Manager/Delivery/Catering Server
Marsala's Italian Kitchen
Huffman/Conroe/Atascocita , TX
09.2017 - 03.2018
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests
- Trained several new employees on proper food handling, guest expectations and restaurant protocols
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Lead Sever/Host/ Delivery/Catering Server
Christopher's Italian Restaurant
Atascocita, TX
02.2016 - 09.2017
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
- Placed reservations through phone and email into [Aloha POS]
- Managed closing duties, including restocking items and reconciliation of cash drawer
- Operated POS terminals to input orders, split bills and calculate totals
- Trained many new employees on proper food handling, guest expectations and restaurant protocols
- Promoted desserts, appetizers and specialty drinks.
Zone Leader
Panera Bread
Atascocita, TX
03.2015 - 06.2016
- I held many jobs at this location
- Cashier
- Server
- Disher
- Salad Line Cook
- Sandwich Line Cook
- Zone Leader (Pre-Management)
- Caterer
- Barista
- Delivery Driver
- Obtained 4 raises in 4 months and was promoted twice within 6 months of starting.
Education
SafeServ Certified: Food Handler TABC Certified: Liquor and Tobacco Sales -
High School Diploma - undefined
Columbus North High School
2011
Skills
- Dining customer service
- Effective Customer Upselling
- Food safety understanding
- Food inspection
- Point of Sale (POS) system operations
- Check payment processing
- Relationship management
- Sales techniques
- Workforce training
- Continuous improvements
- Results-oriented
- Excellent communication
- Time management skills
- Quick learner
- Credit and cash transactions
- Staff mentoring
- ID verification
- Customer greeting
- Issue resolution
- Merchandise restocking
Certification
Food Handlers License - Up to date
TABC - Up to date
Timeline
Shift Lead Server and Host
The Union Kitchen
06.2018 - Current
Zone Leader
Panera Bread Kingwood
01.2018 - 07.2018
Lead Server/Host/Manager/Delivery/Catering Server
Marsala's Italian Kitchen
09.2017 - 03.2018
Lead Sever/Host/ Delivery/Catering Server
Christopher's Italian Restaurant
02.2016 - 09.2017
Zone Leader
Panera Bread
03.2015 - 06.2016
SafeServ Certified: Food Handler TABC Certified: Liquor and Tobacco Sales -
High School Diploma - undefined
Columbus North High School
Similar Profiles
Martin StadtnerMartin Stadtner
Store General Manager at Union KitchenStore General Manager at Union Kitchen
Julianna SorensenJulianna Sorensen
Server at Union Kitchen & TapServer at Union Kitchen & Tap
Roberto RodriguezRoberto Rodriguez
Executive Chef at Union Kitchen & Tap GaslampExecutive Chef at Union Kitchen & Tap Gaslamp
Brian, Esteban PriceBrian, Esteban Price
Military Police at Texas Military DepartmentMilitary Police at Texas Military Department
Bryan RijkeboerBryan Rijkeboer
Material Handler (Contractor) at Innovative Turnaround ControlsMaterial Handler (Contractor) at Innovative Turnaround Controls