Samuel Zambrano
New York
Summary
Dynamic and results-oriented professional with extensive experience at Olive Garden, excelling in customer service and team collaboration. Proven ability to enhance guest satisfaction through effective communication and multitasking. Recognized for maintaining an organized host stand, contributing to increased restaurant efficiency, and adeptly managing high-pressure situations. Fluent in a foreign language, enhancing guest relations.
Overview
1
1
year of professional experience
Work History
Host/Server
Olive Garden
08.2024 - 04.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Education
High School Diploma -
John Bowne High School
Flushing, NY06-2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Exceptional communication
- Guest relations
Accomplishments
- Supervised team of 10 staff members.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Host/Server
Olive Garden
08.2024 - 04.2025
High School Diploma -
John Bowne High School
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