Samya Ahmad

• Maintained an organized reception area and ensured that all guests were attended to promptly.
• Answered incoming calls, directed them to appropriate personnel and took messages.
• Processed payments from customers using a variety of payment methods including cash, checks and money orders.
• Updated customer information in databases regularly to ensure accuracy of records.
• Signed for packages, recorded deliveries and distributed to personnel.
• Explained policies and procedures to visitors.
• Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
• Greeted visitors warmly and directed them to correct personnel or office.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.

• Stocked glassware, silverware, and condiments at each station throughout.

shift.

• Greeted customers and provided them with menus.

• Carried trays of food from the kitchen to the tables in a timely manner.

• Assisted with setting up the dining room for special events.

• Explained daily specials to customers.

• Maintained the cleanliness of the dining area by wiping down surfaces, sweeping,

Floors, and removing debris after meals were served.

• Collaborated with kitchen staff in order to ensure prompt delivery of food.

items.

• Provided excellent customer service to ensure repeat business.

• Responded promptly to customer inquiries or complaints regarding food or services.