Sana Hossain
Elmont,NY
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
4
4
years of professional experience
Work History
Manager
Convenient Store
05.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Sales Representatives
Supermarket
10.2020 - 07.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Bachelor of Arts - International Business
University of Greenwich
London, United Kingdom09.2022
Associate of Arts - Aviation And Airway Science
Frankfinn Aviation Industry
India, Kolkata 12.2019
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem solving
- Customer Service
- Computer Skills
- Effective Communication
Timeline
Manager
Convenient Store
05.2023 - Current
Sales Representatives
Supermarket
10.2020 - 07.2022
Bachelor of Arts - International Business
University of Greenwich
Associate of Arts - Aviation And Airway Science
Frankfinn Aviation Industry
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