Sana Pasha
Summary
Strategic planner and operational leader with strong background improving the performance, productivity, efficiency and profitability of organizational operations. Proficient at improving team performance through innovative management techniques.
Overview
14
14
years of professional experience
Work History
Account Executive Manager
Macy's, Inc.
The Woodlands, TX
09.2022 - 10.2023
- Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
- Managing and training 5 counter managers in accordance with account brand executives. Managing 30-52+ associates.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Collaborated with cross-functional teams such as finance, operations, legal, and marketing to identify new opportunities for growth.
- Maintained accurate records of all sales activities using CRM software systems.
- Attended networking events to build relationships with potential customers.
- Actively monitored competitor activities within assigned region and territory.
- Increased profitability within accounts by cross-selling additional products.
- Recruited, hired and trained new hires to optimize profitability.
Area Manager
Dillard's
Houston, PA
08.2022 - 09.2022
- YTD, MTD vs LY sales increase created by specialized training and recruitment of sales personnel.
- Awarded top sales in Men’s Districtwide by District Manager Micheal Hubbell.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Provided administrative support to management team including preparing reports and presentations.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed customer service operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Organized company events including holiday parties, team building activities.
- Provided training to new hires on company policies and procedures.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Analyzed business performance data and forecasted business results for upper management.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed, scheduled and coordinated office functions and activities for employees.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Interpreted and communicated work procedures and company policies to staff.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Business Manager
Dillard's
Humble, TX
10.2020 - 08.2022
- Developed and implemented policies and procedures to improve operational efficiency.
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
- Organized meetings with stakeholders to discuss objectives, strategies, and timelines for completing tasks.
- Analyzed customer feedback data to generate reports on customer satisfaction levels.
- Provided training sessions for employees on new software systems used in business operations.
- Assessed employee performance evaluations and recommended changes or improvements as needed.
- Negotiated pricing agreements with vendors and suppliers based on organizational needs.
- Drove high performance by developing team members.
- Communicated client priorities, delivering presence and business objectives.
- Gained product knowledge to assist team members with structuring customer purchase, closing and delivery.
Operations Manager
Kingfood Enterprising, Inc.
Kingwood, TX
09.2013 - 10.2019
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Enforced federal, state, local and company rules for safety and operations.
- Collaborated with team leaders on quality audits.
- Controlled departmental facilities use and approved requests for repairs or improvements.
Strategic Sourcing Manager
Kingfood Enterprising, Inc.
Kingwood, TX
09.2009 - 09.2013
- Negotiated favorable contracts with suppliers to ensure cost savings and improved service levels.
- Created and maintained detailed reports on purchasing activities, budgets, and forecasts.
- Identified new sources of supply through market research and industry contacts.
- Developed a comprehensive database of suppliers, vendors, and other resources for procurement purposes.
- Evaluated supplier bids, proposals, quotations, and negotiated terms to ensure optimal value for the organization.
- Maintained accurate records of all purchase orders, invoices, contracts, agreements.
- Provided leadership in developing long-term partnerships with key suppliers.
- Developed and implemented procurement strategies and processes.
Education
Bachelor of Science - Biological Sciences Magna Cum Laude
University of Houston
Houston, TXBachelor of Science - Psychology Summa Cum Laude
University of Houston
Houston, TXBachelor of Science - Chemistry Summa Cum Laude
Bachelor of Science
HoustonSkills
- Project Management
- Strong Analytical Thinking
- Motivational Leadership
- Sales Operations
- Logistics Management
- Negotiation
- Intelligent Decision-Making
Accomplishments
- Awarded top sales in Men’s Districtwide by District Manager Micheal Hubbell.
- Awarded top sales in luxury beauty YTD, Dior and Chanel.
Internships
- Research Assistant, Baylor College of Medicine 2013
Project: Pediatric Emergency Medicine Sedation study.
Objective: To determine if adverse procedural events varied based on fasting time.
Dr. Chumpitazi, Assistant Professor of Pediatrics, Texas Children’s Hospital.
- Research Assistant, Baylor College of Medicine 2012
Utilized the electronic medical record (EPIC) to screen patients for enrollment based on inclusion and exclusion criteria. Recruited patients to a variety of research studies including asthma, appendicitis, and trampoline. Collects, evaluates, enters, and tracks data. Assists with completion of protocol-specific documents. Builds and maintains a database of patients interested in clinical trials.
Languages
Urdu
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Full Professional
References
References available upon request.
Timeline
Account Executive Manager
Macy's, Inc.
09.2022 - 10.2023
Area Manager
Dillard's
08.2022 - 09.2022
Business Manager
Dillard's
10.2020 - 08.2022
Operations Manager
Kingfood Enterprising, Inc.
09.2013 - 10.2019
Strategic Sourcing Manager
Kingfood Enterprising, Inc.
09.2009 - 09.2013
Bachelor of Science - Biological Sciences Magna Cum Laude
University of Houston
Bachelor of Science - Psychology Summa Cum Laude
University of Houston
Bachelor of Science - Chemistry Summa Cum Laude
Bachelor of Science
Similar Profiles
Yingping(Shelly) LinYingping(Shelly) Lin
Beauty Advisor at Macy's, Inc.Beauty Advisor at Macy's, Inc.
Robin SanchezRobin Sanchez
Manager, Omni, Operations & Visual Merchandising at Macy's, Inc.Manager, Omni, Operations & Visual Merchandising at Macy's, Inc.
Adam TownesAdam Townes
EDI/Masterfile Analyst at Macy's, Inc.EDI/Masterfile Analyst at Macy's, Inc.