Summary
Overview
Work History
Education
Skills
Timeline
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Sanaa Brown

North Las Vegas,NV

Summary

Accomplished Cake Decorator at Baskin Robins, renowned for exceptional cake decoration and customer service skills. Spearheaded innovative designs, enhancing bakery sales and customer satisfaction. Excelled in food handling safety and clear communication, fostering a loyal clientele. Proven adaptability and creativity in cake sculpting and design, significantly contributing to workplace achievements.

Overview

1
1
year of professional experience

Work History

Cake Decorator

Baskin Robins
05.2024 - Current
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
  • Kept work area safe and sanitized by washing utensils, tools, and countertops.
  • Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
  • Improved bakery sales by creating innovative cake designs for holidays and special events.
  • Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
  • Expanded the bakery''s offerings by introducing various frosting techniques, leading to more diverse product options for customers.

Sales Associate

TJX Companies
06.2023 - 01.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

Bachelor Of Dental Science - Dental Hygiene

College of Southern Nevada
Las Vegas, NV

Skills

  • Cake decoration
  • Food handling safety
  • Precise Hand-eye coordination
  • Custom cake consultations
  • Strong communication skills
  • Quality control
  • Continuous learning and adaptation
  • Photography and presentation
  • Cake sculpting
  • Decorating skills
  • Hospitality and accommodation
  • Attention to detail
  • Reliable and responsible
  • Team cooperation
  • Critical thinking
  • Customer service
  • Clear communication
  • Order taking
  • Team Training
  • Opening and closing duties
  • Management

Timeline

Cake Decorator

Baskin Robins
05.2024 - Current

Sales Associate

TJX Companies
06.2023 - 01.2024

Bachelor Of Dental Science - Dental Hygiene

College of Southern Nevada

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Sanaa Brown