Sanaa Florestant

• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
• Answered customer questions about hours, seating, and menu information.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Accountable for assuring the quality of their products and offering exceptional customer service in order to create a lively and enjoyable visitor experience. They serve as the main point of contact for clients, managing payments, making smoothies, and keeping the space tidy and friendly.