Sanaa Jupiter
Gulfport,MS
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills honed at Chillis. Proven ability to enhance guest engagement and resolve complaints effectively, while training and mentoring team members to elevate service quality. Adept in cash handling and maintaining operational efficiency in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Server
Chillis
Gulfport
09.2025 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed multiple tables, prioritizing guest needs and requests.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in training new servers on menu items and service standards.
- Contributed to team efforts by supporting colleagues during peak hours.
Shift Lead
Loves Travel Stop
Gulfport, MS
06.2023 - 06.2025
- Supervised team operations to ensure efficient service delivery and customer satisfaction.
- Trained new employees on safety protocols and operational procedures, enhancing team performance.
- Managed inventory levels and restocked supplies to maintain optimal product availability.
- Resolved customer complaints promptly, improving overall service quality and guest experience.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
High School Diploma -
West Harrison High School
Gulfport, MS05.2025
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Team collaboration
Guest relations management
Task prioritization
Timeline
Server
Chillis
09.2025 - Current
Shift Lead
Loves Travel Stop
06.2023 - 06.2025
High School Diploma -
West Harrison High School