Sancia Birck
Johnstown,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Maintains professional demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
10.2023 - 05.2024
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and understanding.
- Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
Dental Assistant
Lakeside Pediatric Surgery Center
06.2022 - 10.2023
- Maintained detailed records regarding treatment plans, progress notes, and consent forms to ensure continuity of care across visits.
- Reduced surgery downtime by maintaining a well-organized inventory of supplies and materials required for procedures.
- Managed emergency situations calmly and effectively, ensuring patient safety and facilitating immediate care.
- Built rapport with young patients by engaging them in age-appropriate conversation during visits to alleviate anxiety or fear surrounding dental appointments.
Pediatric Dental Assistant
Economy Dentistry
04.2022 - 09.2023
- Documented patient dental health information, medical history, and vital signs for future reference.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Established trusting relationships with patients and families, fostering a positive atmosphere during visits.
Skills
- Electronic health records navigation
- Appointment management
- Veteran Support Services
- Operating room and clinical care
- Conflict resolution techniques
- Continuous learning mindset
- Patience and Empathy
Certification
- Expanded functions dental certification
- Basic life support
- High school diploma
- Radiology certification
- National standardized privacy and security certification
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
10.2023 - 05.2024
Dental Assistant
Lakeside Pediatric Surgery Center
06.2022 - 10.2023
Pediatric Dental Assistant
Economy Dentistry
04.2022 - 09.2023