Sandhil Ranasinghe
Staten Island,NY
Summary
Proactive and meticulous manager with over 5 years of experience in restaurant industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation..Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of customers as well as employees in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Manager
La Rosa Chicken And Grill
02.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved marketing to attract new customers and promote business.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Overseeing the income of products through third party delivery services intended for restaurant distribution.
- Handling cash and closing of all registers
- Fixing problems concerning credit purchases and administered appropriate refunds.
Sales Associate
Party City
09.2018 - 11.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Employee
Dunkin' Donuts
01.2018 - 03.2018
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
Education
Bachelor of Science - Criminal Justice
St. John's University
Staten Island, NY05.2023
High School Diploma -
Susan E Wagner High School
Staten Island, NY06.2019
Skills
- Workforce Management
- Financial Management
- Customer Service
- Emotional Intelligence
- Effective Verbal and Written Communication
- Accurate Money Handling
Timeline
Manager
La Rosa Chicken And Grill
02.2019 - Current
Sales Associate
Party City
09.2018 - 11.2018
Employee
Dunkin' Donuts
01.2018 - 03.2018
Bachelor of Science - Criminal Justice
St. John's University
High School Diploma -
Susan E Wagner High School
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