Sandhiya Sudhakar
Ashburn,VA
Summary
- Experienced Salesforce Architect with 12 years of IT expertise, specializing in designing, developing, and implementing custom Salesforce solutions. Proven track record of enhancing productivity and data accuracy through innovative solutions.
- Skilled in integrating Salesforce with various systems, managing vendor relationships, and leading cross-functional teams, including offshore and contract resources.Experienced in working directly with stakeholders, vendors, and software engineers to implement effective technical solutions, and in addressing system and process barriers for continuous improvement.
- Experience in designing Sales Cloud architecture to enhance lead management, opportunity tracking, and enterprise territory management, ensuring seamless sales team collaboration and increased revenue growth.
- Extensive experience in designing and implementing robust Salesforce solutions that drive business efficiency and enhance user experience. Proficient in Apex DML, Apex Triggers, and Test Classes, with strong expertise in Asynchronous Apex (Batch,schedule and Queueable) for scalable data processing. Skilled in utilizing Lightning App Builder, Lightning Web Components to create dynamic user interfaces and automate processes through Flows (Screen and Record Trigger)
- Proficient in designing and integrating Salesforce solutions using REST, SOAP, and Streaming (Platform Events) APIs to enable seamless data exchange and real-time communication.
- Hands-on expertise in API-based integrations between Salesforce and third-party platforms such as ZoomInfo, Deltek GovWin, DocuSign, and HubSpot to enable seamless data flow across sales and marketing systems.
- Skilled in middleware integrations using Dell Boomi for seamless enterprise connectivity.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Salesforce Technical Manager
Vehicle Service Group (VSG)
08.2021 - Current
- Led the technical design and implementation of Salesforce solutions across Sales and Service Cloud, including configurations, customizations. Additionally, developed effective data integration (REST API, Streaming API), strategies that streamlined workflows and improved data accessibility and data migration from legacy ROCKS CRM to Salesforce.
- Aligned with cross-functional teams to support Salesforce CRM, improving user adoption and system utilization, while architecting and overseeing its integration with Absorb LMS, Impartner, oracle ERP, Dell Boomi (ETL), DocuSign, and an eCommerce portal to enhance system connectivity.
- Acted as a liaison between business executives and the tech team to develop and implement Salesforce solutions tailored to organizational needs, providing guidance on “build” vs. “buy” decisions for business services and managing vendor relationships.
- Proposed and implemented automated solutions to replace manual operations, addressing key business pain points and significantly enhancing productivity and process efficiency.
- Validate the state of existing salesforce architecture and provide feedback for functional & technical improvements.
- Developed and maintained architectural documentation, including data models, process flows, and system integration diagrams.
- Developed the subscription contract process for the Chief Collision brand, implementing quoting, quote templates, price book setup, and product options/features using Salesforce CPQ.
- Designed and implemented complex Flows to automate business processes, improving efficiency and user experience.
- Implemented a structured code review process, improving code quality and team knowledge sharing.
Salesforce Lead Consultant
Northern Hill Technologies, Maximus
01.2021 - 07.2021
- Successfully led a team in the development of Salesforce applications utilizing Apex, Lightning Web Components (LWC), and external object connectors, enhancing the platform's capabilities to meet varied business requirements.
- Facilitated seamless Salesforce-to-Salesforce (SF2SF) integration, maximizing the efficiency and functionality of the Salesforce ecosystem.
- Implemented best practices that effectively mitigated CPU time limit and heap size limit exceptions, ensuring optimal application performance.
- Developed a Queueable Apex class to process large JSON datasets from external systems, implementing logic to split and segregate data for efficient writing into the Salesforce database.
- Developed an expert reviewer search component using Lightning Web Components (LWC), designing a generic Apex class to support scalable and reusable search functionality.
- Customized multiple Experience Cloud sites using LWC and Aura components, tailored to industry-specific branding and functionality needs.
- Promoted cross-team collaboration by documenting Sales Cloud development processes, reusable LWC components, and Apex libraries, ensuring maintainability and future scaling
- Spearheaded Salesforce deployment strategy by ensuring smooth and secure releases of new features for Sales Cloud, collaborating with QA and used salesforce DX for successful production pushes.
Salesforce Lead Consultant
Northern Hill Technologies, Keybank
06.2020 - 12.2020
- Led the team in implementing Salesforce Lightning for PPP Loans submission to SBA. Proven leadership and expert Apex development led to seamless integration with SBA external system, enhancing loan application experience and accuracy.
- Developed Lightning Components and Lightning Web Components (LWC) resulting in 50% increase in user efficiency within Salesforce Lightning Experience.
- Demonstrated a strong understanding of key Salesforce architectural concepts, including API governor limits and test coverage using mock web service callouts, effectively applying this knowledge to influence design decisions and ensure optimal performance and reliability of solutions.
Salesforce Developer
Alliantup
10.2015 - 06.2020
- Implemented Case Management Automation to track and solve Customer's Issues. Created Email-to-Case and Web-to-case form to enter case information.
- Worked on web service callouts for sending and retrieving data from external system. Stored web-service callout response in the platform cache and reused the value in the other needed places, in order to avoid multiple callouts to external system.
- Utilized a deep understanding of integration technologies, including SOAP and REST APIs, to design and implement efficient data exchange solutions between Salesforce and external systems.
- Applied knowledge of Platform Events, Apex Triggers, Queueable Jobs, and Batch Jobs to develop scalable and reliable Salesforce applications, ensuring optimal data processing and real-time event handling.
- Managed user accounts, permissions, and profiles to ensure data security and access control within the Salesforce environment.
- Provided day-to-day support and training to end-users, addressing questions and troubleshooting issues to maximize platform utilization.
- Implemented Service Cloud features including case assignment rules, email-to-case, and escalation processes, optimizing customer service efficiency and SLA compliance.
- Designed and built Aura components to support dynamic, user-friendly interfaces across both Sales Cloud and Service Cloud, improving user productivity and adoption.
Software Engineer
Photon
02.2013 - 03.2015
- Built a premium retailer website using C#, focusing on delivering high-quality, user-friendly web experiences.has context menu
- Developed web pages using ASP.NET and HTML, incorporating third-party JavaScript libraries, including Bootstrap, for enhanced styling and functionality.
Education
Bachelor of Engineering - undefined
JNNIE, Anna University
ChennaiSkills
- APEX, Collaboration and Cross -Functional coordination, Data Migration, Data Modelling and Integration, Dell Boomi, Experience Cloud - Digital sites, Large data volume (LDV), Leadership, Lightning Web Components (LWC), Oracle ERP Integration, Platform events, Problem Solving, REST API, Zoominfo, Salesforce Sales Cloud, Salesforce Service Cloud, Streaming API, Team Management, Time Management
Certification
- Salesforce Certified Platform App Builder
- Salesforce Certified Administrator
- Salesforce Certified Platform Developer 2
- Salesforce Certified Sharing and Visibility Architect
- Salesforce Certified Data Architect
- Salesforce Certified Application Architect
- Salesforce Platform Developer 1
Timeline
Salesforce Technical Manager
Vehicle Service Group (VSG)
08.2021 - Current
Salesforce Lead Consultant
Northern Hill Technologies, Maximus
01.2021 - 07.2021
Salesforce Lead Consultant
Northern Hill Technologies, Keybank
06.2020 - 12.2020
Salesforce Developer
Alliantup
10.2015 - 06.2020
Software Engineer
Photon
02.2013 - 03.2015
Bachelor of Engineering - undefined
JNNIE, Anna University