Sandi Waugh
Port Saint Lucie
Summary
Dynamic HR professional with over six years of experience in employee relations and policy development. Skilled in conflict resolution and workforce planning, committed to fostering a positive work environment and improving team performance.
Overview
21
21
years of professional experience
Work History
Business Office Manager
Somerset House at Oak Harbor
Vero Beach
02.2026 - Current
- Managed daily operations of business office, ensuring efficient workflow and productivity.
- Facilitated communication between staff and residents to enhance collaboration and address needs.
- Assisted in maintaining accurate financial records and reports.
- Scheduled appointments and meetings for office staff efficiently.
- Managed payroll processing and employee documentation to ensure compliance and accuracy.
- Handled processing of invoices and purchase orders to maintain smooth operation of financial transactions.
- Provided timely customer service support by addressing inquiries and resolving complaints.
- Maintained organized office supplies and monitored inventory levels.
Senior HR Manager
Sea Breeze Rehabilitation & Nursing
Vero Beach
10.2023 - 02.2026
- Mediated workplace conflicts to resolve employee relations issues and restore team dynamics.
- Developed and executed HR policies aligned with organizational objectives.
- Conducted recruitment processes to attract qualified candidates for diverse roles.
- Facilitated training programs to improve staff skills and ensure regulatory compliance.
- Collaborated with management on workforce planning and staffing requirements.
- Led implementation of new HRIS system to enhance data collection efficiency.
- Managed employee relations issues, addressing grievances and overseeing performance management processes.
- Advised leadership on employee benefits, job services, and discrepancies.
HR Manager
The Terrace of St. Cloud
St. Cloud
06.2021 - 06.2023
- Developed and facilitated onboarding and training programs, improving new hires' integration into company culture.
- Conducted recruitment processes, including job postings, interviews, and background checks.
- Ensured compliance with labor laws and regulations governing HR practices.
- Administered employee benefits and led open enrollment processes, coaching employees on benefits options to enhance understanding and participation.
- Monitored attendance records and leave requests for accuracy and completeness.
- Investigated workplace issues with professionalism, documenting incidents in reports for executives.
- Collaborated with departments to foster a positive work environment promoting teamwork.
- Served as liaison between management and employees, addressing concerns and fostering open communication to strengthen workplace relationships.
911 Dispatcher
Osceola County Sheriff's Office
Kissimmee
12.2018 - 01.2021
- Managed multi-line phone systems to ensure timely and effective handling of emergency calls.
- Coordinated responses with law enforcement and medical personnel to ensure swift assistance.
- Monitored radio communications for urgent incidents requiring immediate attention.
- Maintained accurate logs of dispatched calls and actions taken for accountability.
- Provided critical information to first responders in real-time to enhance decision-making.
- Utilized computer-aided dispatch software for efficient management of incoming calls.
- Responded promptly to evaluate and prioritize emergency and non-emergency calls.
- Performed administrative duties, including scheduling shifts and updating training materials to support operational efficiency.
911 Dispatcher
Okaloosa County Sheriff's Office
Niceville
12.2011 - 08.2018
- Managed multi-line phone systems to ensure prompt and efficient receipt of emergency calls.
- Coordinated responses with law enforcement and medical personnel during critical incidents.
- Prioritized public emergency and non-emergent calls for timely dispatch of police, fire, and EMS.
- Utilized computer-aided dispatch software to manage calls and maintain accurate logs.
- Delivered real-time critical information to first responders, enhancing situational awareness during incidents.
- Maintained contact with field units via radio, ensuring safety and task progress.
- Investigated citizen complaints regarding police activities and took necessary actions.
- Conducted drills to assess emergency preparedness procedures, documenting outcomes for future improvements.
911 Dispatcher
St Lucie County, Board of County Commissioners
Ft. Pierce
02.2005 - 12.2011
- Provided critical information to first responders in real-time to enhance response effectiveness.
- Coordinated responses with law enforcement and medical personnel during incidents.
- Monitored radio communications for urgent incidents, facilitating rapid deployment of resources to critical situations.
- Operated multi-line phone systems, ensuring swift reception of emergency calls for effective incident response.
- Prioritized public emergency and non-emergent calls for prompt police, fire, and EMS dispatch.
- Utilized computer-aided dispatch software to streamline call management and optimize resource allocation.
- Maintained accurate logs of dispatched calls and actions taken for record-keeping.
- Trained new dispatchers on protocols and procedures to ensure compliance and efficiency.
Education
High School Diploma -
North Shore High School
West Palm Beach06-1983
Skills
- Office management and administration
- Invoice processing
- Human resources
- Collections management
- Recordkeeping
- Document management
- Database creation
- Sales support
- Administrative support
- Account reconciliation
- Report preparation
- Workflow optimization
- Data entry management
- Attention to detail
- Time management
- Deadline adherence
- Multitasking capabilities
- Adaptability
- Critical thinking
- Customer service and support
- Communication skills
- Improvement initiatives
- Multitasking capabilities
Timeline
Business Office Manager
Somerset House at Oak Harbor
02.2026 - Current
Senior HR Manager
Sea Breeze Rehabilitation & Nursing
10.2023 - 02.2026
HR Manager
The Terrace of St. Cloud
06.2021 - 06.2023
911 Dispatcher
Osceola County Sheriff's Office
12.2018 - 01.2021
911 Dispatcher
Okaloosa County Sheriff's Office
12.2011 - 08.2018
911 Dispatcher
St Lucie County, Board of County Commissioners
02.2005 - 12.2011
High School Diploma -
North Shore High School