Sandia Antoine
1677 SE Trumpet LN ,FL
Summary
Dynamic mental health technician with a proven track record at Sandy Pines Residential Treatment Center, skilled in crisis intervention and patient safety management. Adept at fostering supportive environments and enhancing resident engagement through effective treatment planning and empathetic communication. Committed to improving outcomes and building rapport with individuals in need.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Sandy Pines Residential Treatment Center
Jupiter, FL
10.2024 - Current
- Assisted in implementing individualized treatment plans for residents, ensuring compliance with therapeutic goals.
- Monitored resident behavior and emotional well-being, documenting observations for clinical review.
- Collaborated with multidisciplinary team to develop strategies for crisis intervention and conflict resolution.
- Facilitated group therapy sessions, promoting engagement and fostering a supportive environment among residents.
Customer Service Representative
All Protection Insurance Services
Lauderhill, FL
01.2013 - 06.2023
- Assisted customers with policy inquiries and claim submissions, ensuring clear communication and prompt responses.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty to services provided.
- Processed insurance applications accurately, reducing errors and improving processing times for new policies.
- Utilized CRM software to track customer interactions, maintaining detailed records for future reference and follow-up.
- Implemented and developed customer service training processes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Increased efficiency and team productivity by promoting operational best practices.
- Trained staff on operating procedures and company services.
Cashier
Deleware North
Fort Lauderdale, FL
01.2011 - 07.2012
- Maintained cleanliness and organization of checkout area to ensure a welcoming environment.
- Collaborated with team members to streamline workflow during peak hours, improving service speed.
- Handled cash management tasks, ensuring accurate balancing of cash drawer at shift end.
- Trained new cashiers on operational procedures and customer service best practices.
- Resolved customer complaints effectively, demonstrating strong problem-solving skills and empathy.
- Monitored inventory levels at the register, alerting management to restocking needs promptly.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Representative
National Bank Of Credit
Port-Au-Prince, Haiti
06.2009 - 01.2010
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service to enhance their experience.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Receptionist
VDH
Port-Au-prince, Haiti
07.2007 - 06.2009
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Education
No Degree - Bilingual Secretary
CCGI
Port-Au-Prince, HaitiHigh School Diploma -
L’Essor
Cap-Haitian, Haiti 06.2005
Skills
- De-escalation techniques
- Behavior observation
- Stress reduction techniques
- Suicide prevention
- Patient safety management
- Crisis intervention
- Empathy development
- Treatment Planning
- Patient assessment
- Discharge planning
- Anger de-escalation
- Excellent customer service skills
- Therapeutic communication
- Vitals monitoring
- HIPAA requirements
- Behavioral health
- Active listening
- Crisis management
- Rapport building
- Encouragement and motivation
- Employee training
- Decision-making
- Mental health assessment
Certification
BLS
Languages
French
Native or Bilingual
English
Full Professional
Spanish
Limited Working
Timeline
Mental Health Technician
Sandy Pines Residential Treatment Center
10.2024 - Current
Customer Service Representative
All Protection Insurance Services
01.2013 - 06.2023
Cashier
Deleware North
01.2011 - 07.2012
Customer Service Representative
National Bank Of Credit
06.2009 - 01.2010
Receptionist
VDH
07.2007 - 06.2009
No Degree - Bilingual Secretary
CCGI
High School Diploma -
L’Essor