Sando Konneh
San Diego,CA
Summary
Resourceful Waitstaff Manager known for high productivity and efficient task completion. Specialize in team leadership, customer service excellence, and inventory management. Excel in communication, problem-solving, and adaptability, ensuring smooth restaurant operations and exceptional dining experiences.
Multitasking Server Shift Leader versed in interacting with customers, taking orders and serving food and drinks. Oversees restaurant operations and maintains productivity, quality and customer service standards. Leads dining room personnel in providing timely and courteous service.
Overview
5
5
years of professional experience
2019
2019
years of post-secondary education
Work History
Waitstaff Manager
Beaumont At Bryn Mawr
Bryn Mawr, Pennsylvania
02.2021 - 08.2024
- Provided excellent customer service to residents and guests during dining hours.
- Took and processed food and beverage orders efficiently and accurately.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Assisted in training new wait staff on service protocols and procedures.
- Recommended menu items based on resident preferences and dietary needs.
- Resolved customer complaints promptly to enhance dining experiences at the facility.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
- Conducted regular team meetings to discuss service improvements and feedback.
- Provided support to the kitchen staff when needed.
- Managed and trained waitstaff to ensure exceptional customer service.
Waitstaff Manager
Burger King
Philadelphia, Pennsylvania
11.2019 - 01.2021
- Supervised waitstaff to ensure high-quality customer service standards.
- Trained new employees on service protocols and menu knowledge.
- Coordinated dining room setup and maintained cleanliness throughout shifts.
- Ensured that all tables are properly cleared after each guest leaves the restaurant.
- Managed and trained waitstaff to ensure exceptional customer service.
Education
Pipeline Community High School
Montserrado, Monrovia’sSkills
- Customer service
- Order procession
- Team management
Timeline
Waitstaff Manager
Beaumont At Bryn Mawr
02.2021 - 08.2024
Waitstaff Manager
Burger King
11.2019 - 01.2021
Pipeline Community High School