Sandra Bashford
Apache Lonestar Casino
Burkburnett,TX
22
years of professional experience
Dynamic manager with over 18 years in gaming operations. Proven expertise in staff training, problem-solving, and strategic planning. Committed to enhancing guest experiences and operational efficiency.
Work History
Manager on Duty
3 Years 5 Months- Supervised daily operations to ensure compliance with gaming regulations and company policies.
- Coordinated staff schedules and trained team members on customer service standards.
- Monitored gaming floor activity, ensuring a safe and enjoyable environment for guests.
- Resolved customer complaints effectively, enhancing guest satisfaction and loyalty.
- Implemented process improvements that streamlined workflow and increased operational efficiency.
- Collaborated with management to develop strategies for enhancing guest experiences.
- Evaluated employee performance, providing feedback that supported professional development initiatives.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Slot Manager
18 Years 5 Months- Managed daily operations of over 1200 slot machines, ensuring optimal performance and guest satisfaction.
- Developed and implemented training programs for staff on slot machine maintenance and customer service standards.
- Analyzed gaming patterns to optimize machine placement and enhance revenue generation strategies.
- Led initiatives to improve player engagement through promotional events and loyalty programs targeting slot players.
- Collaborated with vendors to negotiate contracts and ensure timely maintenance of gaming equipment.
- Monitored compliance with regulatory requirements, conducting regular audits to maintain operational integrity.
- Increased operational efficiency by creating standardized processes for tasks such as machine movement, installation, and conversion.
- Analyzed performance data to identify areas for improvement within the slot department operations.
- Established strong relationships with vendors, leading to better pricing and equipment selection for the casino.
- Actively participated in industry conferences and professional networks, staying abreast of best practices and innovative approaches to slot management.
- Consistently met or exceeded departmental goals for revenue generation, player satisfaction, and operational efficiency through effective decision-making and strategic planning.
- Optimized player satisfaction through regular assessment and adjustment of machine configurations.
- Enhanced casino revenue by implementing effective slot machine strategies and floor layouts.
- Evaluated emerging trends in the industry, recommending new games and technologies to enhance player experiences at the facility.
- Negotiated contracts with software providers, securing favorable terms for game licensing agreements that benefited the organization financially.
- Maintained compliance with local gaming regulations through diligent record keeping practices and adherence to established policies.
- Coordinated promotional events such as slot tournaments, driving higher levels of guest engagement on the casino floor.
- Managed a team of slot technicians, resulting in improved maintenance efficiency and reduced downtime.
- Coordinated staff schedules, rotations and breaks.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Stayed current on games offered at establishment, as well as ever-changing techniques used by cheaters.
- Interviewed, hired and trained new gambling floor workers.
- Interpreted and enforced rules for gameplay and betting limits.
Education
High School Diploma
Skills
Customer service focus
Sales and marketing
Staff training and development
Scheduling proficiency
Training and mentoring
Decision-making
Strategic planning
Task delegation
Processes and procedures
Operations management
Staff discipline
Project management
Data analytics
Verbal and written communication
Policy and procedure development
Problem-solving abilities
Reliability
Timeline
Manager on Duty
Apache Lonestar Casino
04.2023 - CurrentRead More
Slot Manager
Comanche Red River Hotel Casino
10.2004 - 03.2023Read More
Burkburnett High School
High School Diploma
Read More