Sandra Bracey
Hammond,IN
Summary
Skilled in conflict resolution and customer relations, I excelled at Elevance Health Inc by maintaining professionalism in high-stress situations, enhancing customer loyalty through empathetic service. Proficient in Microsoft Excel and active listening, I adeptly managed escalated calls, achieving satisfactory outcomes. My approach significantly improved customer satisfaction, contributing to a positive company reputation.
Overview
9
9
years of professional experience
Work History
Customer Service Representative II
Elevance Health Inc
07.2022 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Advocate
WellTrans
01.2021 - 06.2022
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
Customer Service Representative
Lowes Home Improvement Center
03.2016 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Business Management
Purdue University Calumet
Hammond, IN05-2027
High School Diploma -
Hammond High School
Hammond06-1984
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Conflict resolution
- Relationship building
- Problem resolution
- Customer relations
- Complaint handling
- Microsoft Excel
Timeline
Customer Service Representative II
Elevance Health Inc
07.2022 - 11.2024
Customer Advocate
WellTrans
01.2021 - 06.2022
Customer Service Representative
Lowes Home Improvement Center
03.2016 - 12.2020
No Degree - Business Management
Purdue University Calumet
High School Diploma -
Hammond High School
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