SANDRA CAPOTE

• Delivered safe and timely transportation for individuals to various locations
• Provided safe and timely transportation for passengers across various locations.
• Maintained vehicle cleanliness and ensured proper functioning of all systems.
• Communicated effectively with riders to understand their needs and preferences.

Scheduled appointments for therapists following brief intake assessments to streamline client onboarding.

• Maintained high call volume while delivering quality customer care, ensuring member satisfaction.
• Demonstrated compassion and empathy in client interactions.
• .Contacted members to introduce mental health therapy through a predictive dialer.

• Contact private individuals by telephone in order to set appointment
• Identified client insurance needs to tailor appropriate solutions.
• Maintain records of contacts, accounts, and orders.
• Managed scheduling to optimize client and agent appointments.
• Prepared prospective properties for client viewings.
• Facilitated communication between agent and seller to ensure accurate information exchange.
• Assisted teammates in booking additional appointments

• Coordinated outside sales staff schedule in both offices to maximize appointments
• Achieved daily sales targets consistently
• Cold called businesses to qualify leads and schedule appointments
• Demonstrated mastery of customer service and sales call script
• Navigated CRM and provided input for new development
• Maintained up-to-date records at all times

• Communicated and interacted with customers via phone, mail, email or in person, in a professional friendly and efficient manner.
• Maintain an accurate daily count of service appointments.
• Confirm appointments prior to scheduled date
• Follow-up with customers to confirm satisfaction after service performed.
• Respond to customer concerns and by identifying both the concern and the path to resolution
• Involved in organizing and/or coordinating new programs, campaigns and events for department
• Cooperate within department to maintain highest rating in Customer Satisfaction Surveys.

• Engaged investors to facilitate sale of LLP in wireless spectrum
• Completing reports and submitting daily
• Strategic selling with skills to manage a complex sales cycle
• Work closely with management to establish successful sales strategies
• Manage customer expectations beyond the initial sale, and maintain a long-term relationship with the customer as an indispensable technology partner
• Perform monitoring and evaluation of associates which provided an improved efficiency.
• Managed the daily distribution of leads and sales tools.
• Monitored schedules and breaks
• Consistently exceeded personal and team goals and was top performer

• Executed cold calls B2B to engage potential customers
• Set qualified sales appointments and assisted in closing
• Supported management in surpassing sales quota through strategic appointment setting
• Maintain records of all telemarketing activities including calls and follow ups
• Focus on customers to build trust and resolve problems
• Coordinated and scheduled appointments efficiently, managing multiple calendars

• Ensured customer satisfaction to enhance overall dining experience.
• Provided excellent customer service
• Worked closely with restaurant staff to ensure that orders were served in an efficient manner
• Coordinated waitress activities to maintain smooth and efficient restaurant operations.
• Trained new staff regarding the restaurant's procedures, culture and practices - Worked with staff members to provide team-oriented service.
• Presented desserts upon completion of main meal.