SANDRA CARABANTES FRANCO
Leesburg,VA
Summary
Accomplished professional with expertise in EMR documentation and bilingual communication, honed at Loudoun Medical Group. Proven ability to enhance patient services and streamline operations. Adept at training and developing teams, ensuring smooth office management. Recognized for resolving complex issues and fostering positive client interactions, contributing to customer satisfaction.
Overview
9
9
years of professional experience
Work History
Medical Receptionist / Front Desk Coordinator
Loudoun Medical Group
Leesburg, USA
09.2023 - Current
- Greeted patients warmly upon arrival, fostering a welcoming atmosphere and enhancing overall patient experience
- Schedule, reschedule, and confirm patient appointments
- Answer incoming calls, route messages appropriately, and document communication in the electronic medical record (EMR) system
- Verify and confirm insurance eligibility prior to appointments
- Verify benefits and obtain authorizations for office procedures and surgeries
- Communicated with insurance companies to resolve claim issues and denials, ensuring timely processing of patient claims
- Managed office operations and maintained an organized reception area, contributing to a smooth workflow and positive patient interactions.
Scheduling Assistant Manager
Comprehensive Sleep Care Center
Lansdowne, USA
08.2022 - 08.2023
- Coordinated multiple provider and service schedules, including Durable Medical Equipment (DME), sleep studies, and direct patient care appointments.
- Apply knowledge of third-party payer medical criteria and prior authorization requirements to accurately schedule sleep studies and DME services
- Checked and confirmed necessary approvals prior to scheduling changes for sleep studies.
- Triage incoming calls related to DME, Philips recall concerns, and patient care needs, ensuring timely follow-up and resolution.
- Managed scheduling for ten locations, ensuring seamless operations and service delivery.
- Hired, trained, and developed new employees.
- Distributed office memos concerning meetings, conferences, and deadlines to enhance communication and organization.
- Coordinate, integrate, and represent all facets of patient services.
Waitress/Delivery Driver
Mama Lucci's
Leesburg, USA
01.2017 - 09.2022
- Delivered excellent customer service by greeting guests, presenting menus, and explaining specials.
- Greeting customers, presenting menus, taking orders, and answering questions about ingredients or specials.
- Processed customer payments and managed cash and POS transactions efficiently.
- Resolved customer complaints professionally and promptly, ensuring customer satisfaction.
- Maintained clean and organized dining and service areas, contributing to positive guest experience.
- Handling food while adhering to health regulations and sanitation.
- Assisted with training new staff on service standards and delivery procedures.
- Collaborated with team members to support smooth restaurant operations during high-volume periods
Teacher Assistant
Loudoun County Public Schools
Leesburg, USA
08.2020 - 08.2022
- Provided targeted support to students requiring special accommodations or struggling with concepts.
- Assisted students with diverse disabilities and learning differences, enhancing their educational experience.
- Aided students in reaching cognitive and development milestones, ranging from language acquisition and social skills.
- Revising lesson material with students individually or in small groups.
- Maintained safe and clean classroom environment to support student well-being.
Skills
- EMR documentation
- VIRTUS Certified (Child Protection Training)
- Fluent in English
- Fluent in Spanish
References
- Leigh Scott, 571-604-8413
- Nathalie Farfan, 571-479-8285
- Carolina Lucci, 703-297-1949
- Lynette Horbatak, 703-431-2675
Timeline
Medical Receptionist / Front Desk Coordinator
Loudoun Medical Group
09.2023 - Current
Scheduling Assistant Manager
Comprehensive Sleep Care Center
08.2022 - 08.2023
Teacher Assistant
Loudoun County Public Schools
08.2020 - 08.2022
Waitress/Delivery Driver
Mama Lucci's
01.2017 - 09.2022