Valerie Garzon
West Palm Beach,ND
Summary
Bilingual and compassionate healthcare professional originally from Colombia, with several years of experience in customer service and medical front-desk operations. Passionate about helping people and providing patients with a welcoming, respectful, and positive experience. Experienced in patient check-in and check-out, appointment scheduling, answering phones, maintaining electronic medical records, and supporting providers and medical assistants in a fast-paced orthopedic and sports medicine environment. Proficient in eClinicalWorks (eCW) and athenaOne, with strong organizational, communication, multitasking, and teamwork skills. Fluent in English and Spanish. Currently pursuing my Medical Assistant certification to expand my clinical knowledge and take a more hands-on role in patient care and treatment. Dedicated to growing within the healthcare field and providing compassionate, high-quality support to patients and the medical team.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Front Desk Receptionist
JFI Sports Medcine
12.2024 - 08.2026
Medical Front Desk Receptionist
- Managed patient check-in and check-out while providing professional, friendly customer service.
- Answered high-volume incoming calls, assisted patients with questions, and directed calls to the appropriate staff.
- Scheduled and coordinated patient appointments, including follow-up visits and provider appointments.
- Verified and updated patient information while maintaining accuracy and confidentiality.
- Scanned and uploaded medical documents into patient charts using eClinicalWorks (eCW) and athenaOne EMR systems.
- Maintained organized and up-to-date electronic patient records and documentation.
- Assisted providers and medical assistants with administrative and clinical office needs to support efficient patient care.
- Worked effectively in a fast-paced orthopedic and sports medicine environment while managing multiple responsibilities.
- Maintained a clean, organized, and welcoming front desk and patient waiting area.
- Communicated professionally with patients, providers, medical assistants, and other members of the healthcare team.
- Demonstrated strong teamwork, organization, multitasking, time management, and attention to detail.
- Bilingual in English and Spanish, providing effective communication and support to a diverse patient population.
- Maintained patient privacy and handled sensitive medical information with professionalism and discretion.
- Adapted quickly to changing priorities and worked efficiently while maintaining a positive and patient-focused attitude.
Leasing Consultant
Willow Bridge
03.2024 - 11.2024
- Conducted property tours, showcasing amenities and features to potential residents.
- Assisted prospective tenants with property inquiries and lease applications.
- Collaborated with team members to streamline leasing processes and enhance customer experience.
- Maintained accurate records of tenant interactions and application statuses.
- Responded promptly to tenant requests, ensuring high levels of satisfaction and retention.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.Scheduled and coordinated apartment tours and appointments for prospective residents.
- Answered incoming phone calls and responded to questions from prospective and current residents.
- Followed up with prospective residents by phone to provide information and assist with the leasing process.
- Greeted visitors and provided a friendly, professional experience in the leasing office.
- Assisted with administrative tasks, paperwork, and maintaining accurate resident and prospect information.
Front Desk Receptionist
5th Avenue
09.2023 - 02.2024
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Education
High School Diploma -
COLEGIO LOPE DE VEGA
COLOMBIASkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Scheduling appointments
- Office organization
- File organization
- Front office management
- Work prioritization
- EHR and EMR systems
- EMR documentation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
JFI Sports Medcine
12.2024 - 08.2026
Leasing Consultant
Willow Bridge
03.2024 - 11.2024
Front Desk Receptionist
5th Avenue
09.2023 - 02.2024
High School Diploma -
COLEGIO LOPE DE VEGA