Sandra Chapa
Jackpot Junction Casino Hotel
Redwood Falls,MN
11
years of professional experience
Cage Cashier balancing guest service, cash handling, and casino transactions in a fast-paced gaming environment. Processes check cashing, debit and credit transactions, blackjack payouts, and TITO ticket redemptions while maintaining accuracy at the cage. Balances $100,000 banks at shift close and supports smooth guest service at the gaming floor.
Work History
Bartender
2 Years 4 Months- Process $470.00 cash transactions per shift while maintaining accurate orders and payment records.
- Prepare mixed drinks and bar beverages to support smooth service and consistent presentation.
- Maintain a clean, organized bar area and restock supplies throughout each shift.
- Handle guest requests promptly and keep service moving during high-volume periods.
- Balance cash drawer activity and reconcile payments at the end of each shift.
VIP Host
8 Months- Greeted VIP guests, confirmed preferences, and delivered personalized service throughout each visit.
- Managed guest questions and requests promptly to support a smooth, professional experience.
- Handled cash transactions carefully and balanced payment details against daily service activity.
- Coordinated with internal teams to resolve guest concerns and maintain service continuity.
Cage Cashier
1 Year 8 Months- Provide courteous service to casino guests, resolving questions quickly and supporting a smooth VIP experience.
- Process blackjack and TITO redemptions accurately while following cage procedures and maintaining transaction records.
- Support shift coordination by organizing cage supplies, communicating handoff details, and keeping the workstation ready.
VIP Host
1 Year 1 Month- Greeted VIP guests and provided attentive service throughout check-in, stay, and departure.
- Coordinated room assignments and special requests with front desk staff to support smooth arrivals.
- Handled guest concerns calmly and referred issues to the appropriate department when needed.
- Maintained accurate records of guest preferences, reservations, and follow-up notes for future visits.
Building manager and Cleaning Agent
1 Year 6 Months- Removed biohazard waste according to site procedures and sanitary handling requirements.
- Kept patient rooms and offices cleaned and sterilized to support morning opening schedules.
- Supported new contract acquisition for the Ardmore base through customer-focused sales follow-up.
Director of Sales and Frontdesk Supervisor
1 Year 3 Months- Supervised front desk staff, provided daily guidance, and supported a steady workflow across busy service periods.
- Set sales targets based on event activity and local demand to support occupancy and revenue goals.
- Built corporate client relationships and negotiated room rates that balanced guest value with hotel profitability.
Education
High School Diploma
- I graduated with a 3.5 grade point average.
- GPA: 3.5
Skills
Customer service
Cashiering
Cash handling
Sales
Computer skills
Guest relations
Organizational skills
Interviewing
Front desk operations
Shift coordination
Team training
Revenue management
Property management systems
Room inventory control
Rate negotiation
Budget control
Conflict resolution
Occupancy forecasting
Night audit procedures
Timeline
Bartender
Jackpot Junction Casino Hotel
06.2024 - CurrentRead More
VIP Host
Jackpot Junction Casino
10.2023 - 06.2024Read More
Cage Cashier
Jackpot Junction Casino Hotel
02.2022 - 10.2023Read More
VIP Host
Jackpot Junction Casino Hotel
01.2021 - 02.2022Read More
Building manager and Cleaning Agent
Office Pride Commercial Cleaning Services
09.2018 - 03.2020Read More
Director of Sales and Frontdesk Supervisor
Baymont Inn and Suites
10.2015 - 01.2017Read More
West High School
High School Diploma
Read More