Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sandra Damian

PACOIMA,CA

Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Very self-motivated and always looking to go the extra mile.

Overview

23
23
years of professional experience

Work History

Lead Dispatcher

Oscar's Plumbimg & Rooter
11.2017 - Current
  • Improved response times by streamlining dispatch processes and implementing efficient routing strategies.
  • Enhanced communication between field personnel and the dispatch team by establishing clear directions and or information and utilizing effective communication tools.
  • Schedule technicians accordingly to individual expertise.
  • Answer calls and re-routing them or answering customers questions or concerns.
  • Provided clerical support such as filing, data entry, and document preparation.
  • Making weekly reminder calls for payment status or collections.
  • Obtaining proper city permits and scheduling inspections.

Dispatcher Office Assistant

Delgado Plumbing
10.2000 - 10.2017
  • Improved response times by efficiently prioritizing and dispatching calls.
  • Enhanced communication between field units and office personnel by managing phone communications.
  • Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
  • Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
  • Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
  • Processed routine administrative tasks such as ordering supplies or maintaining equipment inventory to support overall office functionality.
  • Directed dispatching, routing, and tracking of vehicles.

Education

High School Diploma -

John Marshall Senior High School
Los Angeles, CA
06.1992

Skills

  • Updating logs
  • Closing/completing tickets
  • Dispatching field personnel
  • Route Planning
  • Prioritizing calls
  • Customer Service
  • Time management abilities
  • Microsoft Office
  • Multitasking
  • Incident Reporting
  • Data Entry/ Invoicing

Languages

Spanish
English

Timeline

Lead Dispatcher

Oscar's Plumbimg & Rooter
11.2017 - Current

Dispatcher Office Assistant

Delgado Plumbing
10.2000 - 10.2017

High School Diploma -

John Marshall Senior High School

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Sandra Damian