Sandra De La Cruz
Novato
Summary
Dynamic sales associate with a proven track record at Nordstrom Rack, excelling in customer engagement and relationship building. Skilled in cash register operation and problem-solving, I foster team collaboration and enhance customer loyalty through exceptional service. Committed to optimizing merchandising strategies to drive sales and improve store performance.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Sales Associate
Nordstrom Rack
Novato, CA
08.2023 - Current
- Trained new staff on sales techniques and operational procedures, fostering team collaboration.
- Processed transactions accurately using point-of-sale systems, ensuring prompt customer service.
- Developed strong relationships with regular customers, encouraging repeat visits and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed project timelines, facilitating communication between stakeholders to achieve objectives.
Cashier
Crumbl Cookies
Novato, CA
07.2023 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Provided excellent customer service, resolving inquiries and complaints promptly.
Sales Associate
Claire's Boutique
Novato, CA
06.2021 - 07.2023
- Executed visual merchandising strategies to optimize product displays and attract customer attention.
- Managed inventory levels and restocked merchandise to maintain store appearance and availability.
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
Education
High School Diploma -
Marin's Communtiy
San Rafael, CABusiness, Dance
College of Marin
Greenbrae, CA12-2026
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Goal oriented
- Relationship building
- Cash register operation
- Client service
- Customer engagement
- Merchandising
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Dancing
- Mindfulness Practices
- Passionate about balancing physical health with mental and emotional wellness
- Road Trips
- Crafting and DIY Projects
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
Timeline
Sales Associate
Nordstrom Rack
08.2023 - Current
Cashier
Crumbl Cookies
07.2023 - 08.2023
Sales Associate
Claire's Boutique
06.2021 - 07.2023
High School Diploma -
Marin's Communtiy
Business, Dance
College of Marin