Sandra Donaldson
Sarasota,FL
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Southern Steer Butcher Shop. Expert in complex problem-solving and staff management, demonstrating exceptional verbal communication and time management skills. Achieved significant improvements in service delivery and team agility, fostering a culture of excellence and collaboration. Driven professional with proven history in customer service. Known for enhancing customer experiences and fostering team collaboration. Consistently adaptable to changing needs and reliable in delivering results. Skilled in communication and conflict resolution.
Overview
21
21
years of professional experience
Work History
Manager
Southern Steer Butcher Shop
4084 Bee Ridge Rd
06.2021 - 10.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Receptionist
Fanzy Nails
2095 Siesta Dr
11.2020 - 06.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Server
P.F.Changs
766 S. Osprey Ave
10.2015 - 11.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Red Lobster Restaurant
6747 S. Tamiami Trail
03.2004 - 01.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
GED -
Holland High School
Holland, MISkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
Timeline
Manager
Southern Steer Butcher Shop
06.2021 - 10.2024
Receptionist
Fanzy Nails
11.2020 - 06.2021
Server
P.F.Changs
10.2015 - 11.2020
Server
Red Lobster Restaurant
03.2004 - 01.2016
GED -
Holland High School